Front Office Agent

The Westin Palace
Azienda: The Westin Palace
Regione: Italia - Lombardia
Località: Milano
Data pubblicazione: 10 Agosto 2022
Milano Italia - Lombardia
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What you’ll do

Process guest check-ins, assigning rooms and activating room keys
Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
Answer, respond to and process all guest calls, messages, questions or concerns
Give guests information and directions regarding property and local areas of interest
Process check-outs and resolving any disputed charges
Process payments and room charges
Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
Follow Standard Operating Procedures and brand identity guidelines at all time

What we offer

Professional career progression at international level in 7300 Marriott hotels
Learning and development opportunities online, on the job and in class
Discounts on hotel rooms, gift shop items, food and beverage
Experienced management & motivated and engaging colleagues
Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program
Canteen service and uniform

What we’re looking for

Great storytelling skills in English and at least intermediate Italian (both writing and speaking)
Previous Front Office experience is a big plus
Understanding of rooms operations and hospitality
Ideally, technical knowledge of Micros and Opera
A warm, people-oriented demeanor and a team-first attitude
Positive outlook and outgoing personality
Flexibility, problem-solving skills and multi-tasking ability
The ability to stand, sit or walk for extended periods of time across a work shift

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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