Front Office Manager
The majestic Palazzo Venart Luxury Hotel, part of The Leading Hotels of the World, stands as Italy’s luxury hotel gem under the esteemed LDC Group. This exclusive five-star hotel boasts 17 meticulously designed rooms and suites, each inspired by a unique aspect of Venetian history and culture.
Nestled in the heart of the “City of Water,” just 10 minutes away from the Rialto Bridge and away from the usual tourist trails, Palazzo Venart harbors invaluable treasures within. These include an enchanting garden with a private dock on the Grand Canal and the only 2* Michelin of Venice: Glam restaurant.
Front Office Manager
We firmly believe that service excellence is the beating heart of every memorable experience. We are searching for a dynamic, customer-centric individual who not only shares this vision but also leads our team towards delivering top-notch customer service and crafting unforgettable guest experiences.
Reporting directly to the General Manager, the successful candidate will:
Oversee the daily operations, as well as administrative tasks, related to the Front Desk.
Compile and share department performance reports with the management.
Oversee Front Desk team activities to ensure the correct application of high service standards and company procedures, while consistently pursuing the utmost quality in customer experience.
Ensure the required service level by coordinating shifts, schedules, and internal staff mobility.
Handle guest complaints and provide timely resolutions, ensuring that guests are fully satisfied with the outcomes
Collaborate actively with all HQ departments and take charge of relations with internal Housekeeping, Food & Beverage and Maintenance units.
Contribute to planning and implementing performance improvement initiatives.
Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts performance evaluations and disciplines staff when needed in collaboration with the Management and HR department.
Adds personal recommendations and touches to achieve maximum customer satisfaction while complying with all LDC Hotels’ and LHW’s policies.
Acts as the manager on duty at the hotel when the GM is not available
The qualified candidate will possess a passion for flawless service, the ability to interact and connect with guests, and keen business acumen.
In addition, he/she must be able to demonstrate:
Proven experience in the role within high-standard service establishments, preferably with a background in luxury, organized and affiliated hotels (The Leading Hotels of the World or equivalent).
Ability to multitask and work under pressure, while maintaining attention to detail and accuracy
Ability to provide excellent customer service and build relationships with guests
Excellent verbal and written communication skills, including fluency in English and any additional languages are an advantage
Strong organizational, communication, training & development, and leadership skills
Impeccable professional standing
Customer service orientation and passion.
Proficiency in Word and Excel.
Strong interpersonal skills.
Highest level of integrity and work ethic
Strong problem solving skills.
Empathy, flexibility, curiosity, and proactiveness.
Preferred familiarity with Protel management software.
Knowledge of LQA standards will be considered a plus
What We Offer:
Professional growth opportunities in a luxury environment.
Employee welfare policies.
Stimulating work experience in a five-star ambiance.
An initially fixed-term contract with the intention of stability will be offered.
Salary and position will be discussed during the interview.
Please submit your CV by applying to this advertisement, granting authorization for the processing of personal data as per Legislative Decree 196/2003 and GDPR (EU) 2016/679 regulations.
Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.