San Clemente Palace Kempinski Venice is located on the private island of San Clemente, only ten minutes away by complimentary boat from Piazza San Marco. A proud member of Leading Hotels of the World, this exclusive retreat guarantees peace, tranquillity and privacy with its 190 rooms and suites overlooking the lagoon or the centuries-old park. Its three restaurants offering exceptional interpretations of iconic Italian and Venetian cuisine, the hotel’s proximity to Venice, and the unique combination of conference rooms and outdoor areas, make San Clemente Palace the perfect choice for outstanding events and weddings.
We are looking to implementig our Team and we look for:
JOB TITLE: Night Auditor
DEPARTMENT: Front Office
REPORTS TO: Night Manager / Front Office Manager
NATIONALITY: Eligible for a working permit in country of hire
EDUCATION: Hospitality Management Degree or equivalent in any related field such as Administration or Tourism Management
EXPERIENCE: To fill the position, one of the following is required:
3 years experience in a Front Office reception level position
Previous experience with cashiering preferably in a five star international hotel
LANGUAGE: Ability to work and communicate in a multinational environment:
Local language – excellent oral and written skills (as applicable)
English – excellent oral and written skills
Additional language – beneficial
COMPETENCIES: Include the skills the candidate must have to fill this position:
Complaint handling skills
TECHNICAL COMPETENCIES: Computer literacy adapted to the field of training:
-Comprehensive Opera knowledge
-Comprehensive Micros knowledge
-Up Selling techniques
-Microsoft Excel and Statistical knowledge
INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
Passionate for European luxury
Problem solving & Decision making
Concern for quality
Cross cultural sensitivity
Customer service orientation
Listening and Communication Skills
Responsible for conducting all nightly audit-related duties while operating the hotel front desk systems for PBX, reservations, and check-in/check-out in accordance with Kempinski standards for quality, cleanliness, guest satisfaction, and safety and security.
They are responsible for the smooth running of the front desk related departments during the night.
The job of the Night Auditor is executed satisfactorily when:
1. Security and comfort of guests is ensured at all times.
2. Revenues, Expenses and Profit are closely monitored and budgeted figures (over)-achieved.
3. Day end closing is done properly.
4. Financial Policies and Procedures are supported and followed.
5. LQA (Leading Quality Assurance) audit results are 85% and above.
6. CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
I. Process guest registrations, including the computation and collection of payment.
II. Perform nightly balancing of all services to ensure proper posting to property management system. Perform nightly backup of server.
III. Prepare express checkout folios.
IV. Maintain room status inventory.
V. Communicate all pertinent shift information to (Night Manager) Front Office Manager and other desk staff.
VI. Send and receive telephone calls and facsimiles; sort incoming mail and messages.
VII. Maintain knowledge of key competitors’ products.
VIII. Ensure effective communication and working relationship with the operations team and other departments for success and to ensure guest satisfaction.
IX. Ensure paperwork to guests and other divisions is processed in a timely manner.
X. Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
XI. Deliver any financial reports as required.
XII. Ensure timely compilation Front Office reports.
XIII. Generate, print and distribute daily and weekly reports.
XIV. Complete and verify all audit paperwork and shift reports.
XV. Provide guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.
XVI. Participate in training programs as required.
XVII. Support the training and development initiatives of HR or other departments.
XVIII. Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and briefs direct subordinates accordingly so that all Front Office team members are able to answer guest requests and questions.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realize their full potential. Embrace an experience as individual as you are!
Kempinski is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.