IT Manager

IT MANAGER

San Clemente Palace Venice – www.sanclementepalace.it

Awarded “Best Hotel in Venice” and ranked among the Top 20 Hotels in the World by Condé Nast Traveller (2025), this majestic resort immerses guests in a 900-year-old historic building, rich in charm and Renaissance tradition. It features a collection of beautifully restored monastic structures, a 12th-century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of the city, along with 196 meticulously furnished rooms and suites – including the largest and most exclusive suite in Venice.

Annual art installations rotate throughout the property in conjunction with the Venice Biennale. Inside, the hotel seamlessly blends contemporary style with Renaissance influences, boasting six-meter-high ceilings, wide corridors, grand staircases, and intricate details such as terrazzo floors, silk-covered walls, and Murano glass chandeliers, making it one of Europe’s premier hotels for art exhibitions.

Serenity permeates the hotel’s exclusive environment, enhanced by the heated outdoor pool, tennis court, jogging paths, pitch & putt golf course, and a fully equipped kids’ club – ensuring an unforgettable stay.

The hotel’s proximity to St. Mark’s Square, its exceptional culinary offerings, and its unique combination of indoor and outdoor venues invite guests to create truly memorable experiences.

As we prepare for our imminent reopening, we are seeking an IT Manager to join our Security Team.

Role Description

As IT Manager, you will oversee and manage all information technology operations across the resort, ensuring stable, secure, and efficient systems that support both guest experience and internal operations. You will be responsible for maintaining all IT infrastructure, leading technology-related projects, ensuring data security, and providing strategic guidance on future technology needs.

Your main responsibilities will include:

• Overseeing the daily operations of the IT department and the performance of all IT systems

• Ensuring the reliability, security, and integrity of networks, servers, and data storage

• Managing hardware, software, and system installations, upgrades, and configurations

• Providing timely support to all departments and resolving technical issues efficiently

• Maintaining and improving cybersecurity measures, backups, and disaster recovery procedures

• Managing PMS, POS, telephony, Wi-Fi, and all hotel-related systems and interfaces

• Coordinating with external vendors, contractors, and service providers

• Monitoring system performance and identifying opportunities for optimization

• Implementing technology standards in line with company policies and industry best practices

• Preparing and managing the IT budget and technology investment planning

• Training staff on IT policies, systems, and best practices

• Ensuring compliance with data protection regulations and internal security protocols

• Supporting senior management with technology-related strategy and improvements

• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel

What We’re Looking For

• Previous experience as IT Manager or senior IT role in luxury hospitality or a similar environment

• Strong knowledge of networks, servers, cybersecurity, and hotel systems (Opera PMS, POS, etc.)

• Ability to troubleshoot diverse hardware and software issues

• Excellent organizational, analytical, and problem-solving skills

• Strong communication skills and a collaborative approach

• High level of reliability, discretion, and attention to detail

• Ability to manage multiple projects and deadlines

• Fluent in Italian and English (additional languages are a plus)

• Passion for technology, innovation, and delivering high-quality support

Additional Information

•  Location: Venice, Italy – Based on San Clemente Island, Venice (daily boat transfers required)

• Type of work: Full time 

• Flexible schedule including weekends, holidays, and peak periods

• You must possess the legal right to work in Italy

What We Offer

• A key operational leadership role in one of Europe’s most prestigious luxury resorts

• Opportunity to work in a stunning historical property immersed in art, culture, and heritage

• Competitive compensation

• Professional growth and learning opportunities

• Accommodation, meals, uniform, and other on-property benefits

• A dynamic, supportive, and international team environment

Apply Now

Ready to advance your career in hospitality technology?

📩Send your CV and cover letter to: recruitment@sanclementepalace.it and quote the reference JIT – IT Manager in the subject line.

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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