Guest Experience Agent

l Danieli, A Four Seasons Hotel, Venice, affacciato sulla Laguna di Venezia e a pochi passi da Piazza San Marco, rappresenta un’icona dell’ospitalità di lusso in città. Lo storico palazzo incarna la maestosità dell’architettura veneziana, con origini che risalgono al XIV secolo, e conserva intatto il fascino di un’epoca senza tempo. A completare l’esperienza, la vista sui principali monumenti di Venezia dal rooftop Restaurant Terrazza Danieli, uno dei punti panoramici più suggestivi della città.
Siamo alla ricerca delle seguenti figure:
• Guest Experience Agent

What You Will Do
Welcome guests, provide room escorting, handle all guest interactions across multiple channels, in person, phone, email, and chat, ensuring a seamless and professional experience in multiple languages.
Engage with guests throughout the property, lobby, F&B outlets, offering guidance, assistance, and personalized recommendations, while actively promoting internal outlets and curated external experiences.
Manage guest requests and reservations across the full guest journey, from pre-arrival to post-departure, including restaurant bookings, transportation, and concierge-style support.
Respond promptly and effectively to guest needs, ensuring clarity, personalization, and consistency across all touchpoints.
Log guest preferences, interactions, and follow-up tasks into Four Seasons systems to support recognition and personalization.
Assist other departments during peak periods, ensuring continuity of guest service and smooth cross-functional collaboration.
Own service recovery efforts by addressing guest concerns with empathy, taking corrective action, and ensuring appropriate follow-up.
Support daily operational planning by coordinating guest requests, compiling information, and contributing to internal briefing notes.

What You Bring
One+ years of experience within a luxury hotel or similar high-end hospitality environment.
Ability to support luggage handling.
Excellent interpersonal and communication skills, with the ability to engage guests effectively across different channels and create genuine connections.
Strong cross-cultural sensitivity and a natural customer-service orientation, with the ability to adapt to diverse guest needs.
A guest-centric mindset with a deep understanding of personalization, guest journey management, and emotional engagement.
Confidence in interacting with guests in multiple languages, both verbally and in writing (email/chat).
Passion for delivering intuitive and memorable experiences, enriched with warmth, empathy, and attention to detail.
Strong organizational skills and the ability to multitask in a fast-paced environment while maintaining accuracy and poise.
Fluency in English and Italian. Additional languages are a strong advantage.

What We Offer
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Schedule & Location
Full-time position based at Hotel Danieli, Venice.
Flexibility to work weekends and holidays as needed.
You must possess the legal right to work in Italy

Inviare cv al link nei riferimenti per candidarti.

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L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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