Front Office Agent

FRONT OFFICE AGENT

San Clemente Palace Venice – www.sanclementepalace.it

Awarded “Best Hotel in Venice” and ranked among the Top 20 Hotels in the World by Condé Nast Traveller (2025), this majestic resort immerses guests in a 900-year-old historic building, rich in charm and Renaissance tradition. It features a collection of beautifully restored monastic structures, a 12th-century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of the city, along with 196 meticulously furnished rooms and suites – including the largest and most exclusive suite in Venice.

Annual art installations rotate throughout the property in conjunction with the Venice Biennale. Inside, the hotel seamlessly blends contemporary style with Renaissance influences, boasting six-meter-high ceilings, wide corridors, grand staircases, and intricate details such as terrazzo floors, silk-covered walls, and Murano glass chandeliers, making it one of Europe’s premier hotels for art exhibitions.

Serenity permeates the hotel’s Longevity Spa, which features a heated outdoor pool, tennis court, jogging paths, a pitch & putt golf course, and a fully equipped kids’ club – ensuring an unforgettable stay.

The hotel’s proximity to St. Mark’s Square, its exceptional culinary offerings featuring a rich variety of Italian cuisine, and its unique combination of event spaces invite guests to create truly memorable experiences.

Role Description

As Front Office Agent, you will be a key ambassador of San Clemente Palace Venice and a vital member of the Guest Services team. This position plays a critical role in shaping the guest experience, acting as the first and last point of personal contact for our guests.

You will ensure a seamless, highly personalized journey from arrival to departure, consistently reflecting the resort’s five-star standards and commitment to excellence.

Your main responsibilities will include:

 • Managing smooth and efficient check-in and check-out procedures in line with luxury standards

• Handling billing, payments (cash, credit cards, direct billing), and ensuring accuracy at all times

• Preparing key packets and assigning rooms according to guest preferences and room categories

• Warmly welcoming guests and providing a complete introduction to the resort’s facilities and services

• Handling incoming calls, messages, and guest correspondence with professionalism and discretion

• Acting as a primary point of contact for guest requests, inquiries, and concerns

• Maintaining accurate reservations, cancellations, and modifications within the PMS

• Verifying guest details, rates, and payment methods upon arrival

• Coordinating closely with Concierge, Housekeeping, and Engineering to ensure seamless service delivery

• Ensuring clear shift handovers and continuity of service

• Proactively anticipating guest needs and personalizing the guest experience

• Upholding confidentiality and maintaining impeccable front desk presentation at all times

• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel

What We’re Looking For:

• Diploma or degree in Hospitality Management, Tourism, or a related field (preferred)

• Minimum 1–2 years of Front Office or Guest Relations experience in a four superior or five-star luxury hotel

• Fluent in Italian and English (written and spoken); additional languages are a strong advantage

• Proficiency with hotel PMS systems (Opera, Fidelio or similar) and Microsoft Office

• Strong financial accuracy in handling cash, foreign currency, and credit card transactions

• Excellent communication, problem-solving, and organizational skills

• A genuine passion for luxury hospitality and guest service excellence

• Ability to remain calm, professional, and detail-oriented in a fast-paced environment

Working Conditions:

• Based on San Clemente Island, Venice (daily boat transfers required)

• Full Time

• Flexible schedule including weekends, holidays, and peak periods

What We Offer:

• Opportunity to work in one of Europe’s most prestigious luxury resorts

• A unique workplace immersed in history, art, and culture

• Competitive salary

• Accommodation, meals, uniform, and on-property benefits

• Continuous training and professional development

• A dynamic, supportive, and international team environment

Apply Now

Ready to be part of an exceptional luxury hospitality experience?

📩 Send your CV and cover letter to: recruitment@sanclementepalace.it and quote the reference JIT – Front Office Agent in the subject line.

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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