We are currently looking for a Switchboard Operator to join our Front Office Team.
Reports to Front Office Manager
Main duties and responsibilities:
Operate the switchboard according to the hotel standards, policies and procedures
Manage and oversee all requests received through Belmond app and Chat
Support the Front Office team with guest correspondence and requests
Ensure that all guests details and data are properly collected and updated in all relevant systems
Transfer all messages accurately and promptly for guests and colleagues
Follow hotel procedures for handling matters of emergency
Provide service and information regarding hotel facilities to guests and outside calls
Work ensuring guests privacy
Effective communication: he/she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He/she uses and interprets non-verbal behaviors to enhance understanding.
Emotional intelligence: he/she shows the ability to control and express one’s emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjusts one’s style to the needs of the audience.
Collaboration: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/ herself.
Drive results: he/she demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and takes ownership of one’s tasks and responsibilities.
Adaptability: he/she identifies when a different approach is needed and offers a solution. He/she deals with multiple tasks and alters behavior / priorities as changes occur and remains calm under pressure
Global perspective: he/she is curious and respectful of all cultures and looks to learn from them. He/she treats each other with respect and inclusiveness regardless of position, level or background.
Previous experiences in hotel operations are preferred
Fluent in English and Italian – both written and spoken
Excellent communication skills
Possess a courteous and professional telephone manner
Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher)
Demonstrate to work with precision and proactively
Demonstrate a passion for attention to details and excellence
Preferred knowledge of LQA and Forbes standards
Manage time effectively in order to meet LQA standards requirements
Seasonal Labour contract according to C.C.N.L. Settore Turismo
Complimentary nights worldwide as per Belmond Discovering policy
Employee discounts and Friends and Family rates across Belmond worldwide as per Belmond Discovering policy
Learning & development activities
Career opportunities within Belmond
Complimentary meals on duty
Uniforms dry cleaning
Lodging and residence cleaning for non residents
Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.