Night Auditor
The Hoxton made its way to Italy!
In May 2021 we opened The Hoxton, Rome and we’re now looking for an experienced Night Auditor to play a crucial part in successfully bringing a new concept to the Italian market.
Reporting to the Front Office Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.
The Hoxton, Rome is our 10th Hoxton and boasts 192 bedrooms of different sizes, a large coffee bar and takeaway counter, light-flooded restaurant and The Apartment (our unique meetings & events space concept).
What you’ll do…
Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges
Deal with the arrival and departure processes for all guests
Deal with the in-house guests accounting and ensure the accuracy of guest billing
Assist the Night Manager and Reception Manager with the daily overbooking levels and liaise with all departments to ensure maximum occupancy
Ensure all guests are quoted the correct rate as per the selling strategy and web site
Resolve all guest queries and problems with enthusiasm and in a prompt manner
Ensure all telephone calls are answered as quickly and efficiently as possible
Maintain observation over guests and guests’ property to ensure security alerts are kept to a minimum
Assist the Night Manager with End of Day procedures
Ensures the accuracy of data in all systems
Report any maintenance issues to the correct department and check to ensure the work has been completed
Ensure maximum occupancy and 100% guest satisfaction levels
What we’re looking for…
Hotel or leisure related experience in a similar role
High level of verbal and written communication skills, competent computer skills and some understanding of GDS
Experience of Micros Fidelio Opera or a similar front desk operating system
You jump out of bed every morning, fizzing with energy and jazzed about what you’re doing today
You get us. You know our hotels, maybe you’ve hung out in our bars and possibly regretted that last cocktail the next morning
Excellent understanding of the English language
You’re not precious. We leave our egos at the door and help get things done.
You’re up for doing things differently and trying (almost) everything once.
You’re looking for a place where you can be you: no clones in suits here.
You want to be part of a team that works hard, supports each other and has fun along the way.
Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
If we got stuck in a lift together, we’d have a good time and share a few laughs.
What’s in it for you…
The opportunity to bring an exciting new hospitality concept to Rome (and Italy) and have a real impact on its success.
Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
The chance to challenge the norm and work in an environment that is both creative and rewarding.
Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!)
A competitive package and plenty of opportunity for development.
Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.
