Fron Office Agent

FRONT OFFICE AGENT

The Hotel

Following two years of extensive renovation, the historic Albergo Italia reopens under the new name Le Graal Cortina, part of the luxury collection “Le Graal.”
This 5-star luxury hotel, featuring a contemporary and sophisticated design, aims to offer guests a unique and memorable hospitality experience through impeccable, empathetic, and spontaneous service. The goal is to create a welcoming and refined atmosphere where every guest feels valued and pampered. The primary objective of the team is to excel in every aspect of the guest experience—from warm welcomes and personalized attention to the high quality and uniqueness of dining and wellness services.

Job Description

Position Overview: our Front Office Agents will be the first point of contact with the Hotel’s Guests, greeting them always in a very polite and well-spoken manner and deal with all Front Office operations in the Hotel’s continuing effort to deliver outstanding guest services.

Main activities

Administering all Front Office operations such as guests’ registration (check-in/check-out), room inventory and availability, communicating timely especially with Maintenance and Housekeeping colleagues according to the Hotel’s SOPs,

·       Meeting and greeting VIPs and guests, pre-empting and responding to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolving guest concerns,

·       Managing inbound and outbound e-mails and administrative work,

·       Reporting immediately every potential or lodged complaint to the Front Office Manager or to the Head of Concierge,

·       Adopting up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue,

·       Keeping high knowledge of Hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events,

·       Completing audit procedures,

·       Responding to emergencies, including medical incidents, fire alarms and any disturbances in a calm and efficient manner,

·       Ensuring full and constant compliance with the Hotel standards and Health&Safety procedures,

·       Collaborating with local law enforcement and emergency services when necessary.

Qualifications

·       Experience as FO Agent in luxury hotels with luxury standards’ knowledge,

·       Excellent communication and interpersonal skills, with the ability to interact effectively with guests and employees at all levels,

·       Problem solving especially in high-pressure situations,

·       Good proficiency in using hotel management software and MS Office,

·       Bachelor’s degree in Hospitality Management or foreign languages is highly preferred,

·       Advanced level of English and Italian; French confidence is a plus,

·       Available for shifts during the weekends and holidays and some nights in rotation,

·       Legal right to work in Italy.

What We Offer

• 12 months contract with a competitive salary.
• Exclusive, dynamic, and international working environment.
• Professional growth opportunities and continuous training.
• Company benefits.
• Meals and accommodation provided for non-residents

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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