Front Office Agent

Le Graal is a new Italian hospitality brand born within a strategy aimed at enhancing national excellence, promoted by a prestigious Italian Family Office. The project is part of a broader ecosystem spanning lifestyle, Made in Italy, and real estate. A defining pillar of the brand is the strong differentiation among its destinations, each conceived as an autonomous project with its own narrative. Every development originates from a deep listening to the place and its historical memory, reinterpreted through a refined and contemporary language. Between 2026 and 2027, three iconic destinations will be unveiled: • Le Graal Cortina, a 5-star hotel in the heart of the Dolomites, reinterpreting the alpine imaginary through eclectic and unconventional design • Le Graal Private Club Rome, private club with an international feel in a Renaissance building in the historic centre of Rome, built around a community-driven concept • Le Graal Lago di Garda, transforming a Palladian villa into a year-round destination dedicated to wellness and signature dining At the core of Le Graal’s vision are people. The brand is guided by a human-centered corporate culture and driven by the ambition to cultivate a global community of like-minded individuals, where hospitality and lifestyle converge to create personalized and immersive experiences. Sustainability is an integral part of the project: all destinations are developed with the goal of achieving LEED Gold certification, integrating architectural quality, energy efficiency, and respect for the surrounding territory. Our DNA 

We create places and moments that reinvent Italian elegance, transforming hospitality into intimate, intellectual, and sensorial experiences. Architecture, culture, and conviviality intertwine to shape destinations that do not follow conventions, but instead build a new hospitality narrative, cultured, personal, and open to the world.Following two years of extensive renovation, the historic Albergo Italia is reopening as an innovative 5-star luxury Hotel, featuring a contemporary and sophisticated design, aims to offer guests a unique and memorable hospitality experience through impeccable, empathetic and spontaneous service.

The goal is to create a welcoming and refined atmosphere where every guest feels valued and pampered. The primary objective of the team is to excel in every aspect of the guest experience—from warm welcomes and personalized attention to the high quality and uniqueness of dining and wellness services.

Our Front Office Agents will be the first point of contact with the Hotel’s Guests, greeting them always in a very polite and well-spoken manner and deal with all Front Office operations in the Hotel’s continuing effort to deliver outstanding guest services.

Main activities

Administering all Front Office operations such as guests’ registration (check-in/check-out), rooms inventory and availability, communicating timely especially with Maintenance and Housekeeping colleagues according to the Hotel’s SOPs,

·       Meeting and greeting VIPs and guests, pre-empting and responding to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolving guest concerns,

·       Managing inbound and outbound e-mails and administrative work,

·       Reporting immediately every potential or lodged complaint to the Front Office Manager,

·       Adopting up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue,

·       Keeping high knowledge of Hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events,

·       Completing audit procedures,

·       Responding to emergencies, including medical incidents, fire alarms and any disturbances in a calm and efficient manner,

·       Ensuring full and constant compliance with the Hotel standards and Health&Safety procedures,

·       Collaborating with local law enforcement and emergency services when necessary.

Qualifications

·       Experience as FO Agent and / or Concierge in luxury hotels with LQA standards’ knowledge,

·       Excellent communication and interpersonal skills, with the ability to interact effectively with guests and employees at all levels,

·       Problem solving especially in high-pressure situations,

·       Good proficiency in using hotel management software and MS Office,

·       Bachelor’s degree in Hospitality Management or foreign languages is highly preferred,

·       Advanced level of English and Italian; French confidence is a plus,

·       Available for shifts during the weekends and holidays and some nights in rotation,

·       Legal right to work in Italy.

What We Offer

• Annual contract with a competitive salary.
• Exclusive, dynamic and international working environment.
• Professional growth opportunities and continuous training.
• Company benefits (chef in the staff house, tailor made uniforms, laundry, shuttle from the Hotel to the staff house and viceversa…).
• Meals and accommodation in a new staff house for non-residents.

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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