Housekeeping Manager – Executive Housekeeper
Le Graal is a new Italian hospitality brand born within a strategy aimed at enhancing national excellence, promoted by a prestigious Italian Family Office. The project is part of a broader ecosystem spanning lifestyle, Made in Italy, and real estate. A defining pillar of the brand is the strong differentiation among its destinations, each conceived as an autonomous project with its own narrative. Every development originates from a deep listening to the place and its historical memory, reinterpreted through a refined and contemporary language. Between 2026 and 2027, three iconic destinations will be unveiled: • Le Graal Cortina, a 5-star hotel in the heart of the Dolomites, reinterpreting the alpine imaginary through eclectic and unconventional design • Le Graal Private Club Rome, private club with an international feel in a Renaissance building in the historic centre of Rome, built around a community-driven concept • Le Graal Lago di Garda, transforming a Palladian villa into a year-round destination dedicated to wellness and signature dining At the core of Le Graal’s vision are people. The brand is guided by a human-centered corporate culture and driven by the ambition to cultivate a global community of like-minded individuals, where hospitality and lifestyle converge to create personalized and immersive experiences. Sustainability is an integral part of the project: all destinations are developed with the goal of achieving LEED Gold certification, integrating architectural quality, energy efficiency, and respect for the surrounding territory. Our DNA We create places and moments that reinvent Italian elegance, transforming hospitality into intimate, intellectual, and sensorial experiences. Architecture, culture, and conviviality intertwine to shape destinations that do not follow conventions, but instead build a new hospitality narrative, cultured, personal, and open to the world.
Following two years of extensive renovation, the historic Albergo Italia is reopening as an innovative 5-star luxury Hotel, featuring a contemporary and sophisticated design, aims to offer guests a unique and memorable hospitality experience through impeccable, empathetic, and spontaneous service.
Our goal is to create a welcoming and refined atmosphere where every guest feels valued and pampered. The primary objective of the team is to excel in every aspect of the guest experience—from warm welcomes and personalized attention to the high quality and uniqueness of dining and wellness services.
Our Housekeeping Manager is responsible for overseeing the entire housekeeping department, ensuring that all guest rooms, public areas, and back-of-house spaces are maintained to the highest standards of cleanliness, presentation, and hygiene. This role plays a critical part in delivering an exceptional guest experience, in line with the standards of a luxury hotel, by leading a professional, efficient, and detail-oriented team.
Our vacancies are available also to legally protected people (categorie protette iscritte alle liste del collocamento mirato – art. 1 per disabilita’ o art. 18).
Key Responsibilities
- Lead, train and supervise the HSK team, including room attendants, public area staff and laundry attendants.
- Ensure the highest levels of cleanliness, order and maintenance throughout all areas of the hotel.
- Develop and implement housekeeping procedures, checklists and quality control standards, leading by example.
- Coordinate with the Front Office, Maintenance and other departments to ensure smooth operations and timely room readiness.
- Manage linen inventories, amenities, uniforms and cleaning supplies, ensuring optimal stock levels and cost control.
- Inspect guest rooms and public areas regularly to ensure compliance with luxury standards and immediate resolution of issues.
- Oversee laundry operations and liaise with external providers as necessary.
- Handle guest feedback and special requests with discretion, efficiency and personalized service.
- Ensure compliance with LQA, Hygiene and Health & Safety standards.
- Monitor department budgets, schedules and staffing needs, optimizing resources and productivity.
Requirements
- Degree or diploma in Hospitality Management or related field.
- Minimum of 3–5 years of experience in a similar leadership role in a 5-star or luxury hotel environment.
- In-depth knowledge of Housekeeping procedures, materials and equipment.
- Excellent knowledge of LQA standards.
- Strong leadership, organizational and team building skills.
- Excellent attention to details and a passion for maintaining high standards.
- Fluent in English; additional languages are a plus.
- Proficiency in HSK management systems and Microsoft Office tools.
- Ability to work under pressure with flexibility regarding schedules, weekends and holidays.
- Professional demeanor, discretion and a guest-focused attitude.
What We Offer
- Competitive salary and benefits: private accommodation, chef in the staff house, tailor made uniforms, laundry, shuttle from the hotel to the staff house and viceversa…
- Dynamic and supportive working environment in a luxury setting,
- Professional development and continuous training opportunities.
Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.
