Guest Services Agent/Doorman e Residential Services Agent a Firenze
Step into the world of timeless Italian luxury at Palazzo Tornabuoni, a 15th-century palazzo turned into Florence‘s first exclusive Private Residence Club. Nestled in the heart of the Renaissance city, this iconic property is managed by Fingen Group, a leading Italian retail and real estate company renowned for its commitment to excellence and Italian style essence.
We are looking for:
Guest Services Agent/Doorman
Guest Services Agent/Doorman will be responsible for:
• members transports
• greeting members and guests assisting them with their luggage during arrival and departure,
• managing errands, parcels and shopping bags, delivering grocery to the members and guest
• assisting with the event set up
• Possess a valid driving license and the legal right to work in Italy at the time of application.
• Maintain high standards of cleanliness in the entrance and luggage storage areas and support members and guests at the Reception/Concierge Desk, offering personalised recommendations and service to ensure an exceptional guest experience
• Previous experience ideally in luxury hospitality operations, excellent interpersonal and relationship-building skills and a team spirit approach.
• Fluency in English and Italian is required for this position.
Your Benefit:
• Competitive salary and Ticket restaurant 8 euro
• Free Uniform with dry cleaning available
• Employee Recognition Programmes
• Excellent Training and Career Development opportunities to build a successful career with future projects potential
A highly self-motivated and enthusiastic Residential Services Agent to be part of our Residential Services team.
In this role you will be a leader for the Club Members services and assistance. Tasks and responsibilities of your positions goes from handling the Reservation Process to communications, from greeting Members to checking them in, providing information on amenities & services, anticipating and responding to their needs, listening to and resolving any issue, providing an excellent service throughout their stay.
Your role is to coordinate all guest requests for special arrangements and assists with activities such as booking tickets, making reservations, travel and tours to name a few.
Key responsibilities include:
*Perform Front Desk & Concierge Operations on a daily basis
*Handle Reservations on a daily basis
*Handle Department Month End archive
*Plan and coordinate Housekeeping weekly schedule
*Coaching and training to colleagues and trainees
*Support in other operational tasks or assigned project
Our Ideal Guest Services Agent candidate will have:
*Minimum two years concierge experience in 5*Luxury Hotel
*Must have the ability to maintaining an outgoing personality, being a team player, demonstrating communications and analysis skills and keeping a positive “can do” attitude.
*Promote a friendly and professional image to the Members and give full cooperation to any requiring assistance with a prompt, caring and helpful attitude.
*Prioritize and perform accordingly, ensuring all requirements are handled immediately with speed and efficiency. Service driven
*Like to take responsibilities, work independently and have a good understanding of basic front office accounting, procedures and tasks.
*Be familiar with Members’ names, residence location, special requests and profile history
*Be genuine Ambassador of the Company Values and beliefs
*Fluency in Italian and English, both spoken and written. A third language is preferred.
*Knowledge of PMS Opera preferred.
What YOU can expect:
The benefits:
• Competitive salary
• Ticket restaurant 8 euro
• Free Uniform with dry cleaning available
• Employee Recognition Programmes
• Excellent Training and Career Development opportunities
• Opportunities to build a successful career with future projects potential
Work With Us At Palazzo Tornabuoni!
We offer hospitality professionals the opportunity to build a long-term, internationally oriented career based on service excellence and pride in their work.
We are looking for talented individuals who share our vision and projects, offering fixed-term contracts in a dynamic, professional environment with opportunities for growth and development.
Potrai effettuare il colloquio di lavoro per queste posizioni al TFP Summit Firenze 2026, presso Il Grand Hotel Baglioni, il 20 Ottobre 2026 dalle ore 09:00 alle 17:00.
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Ti aspettiamo!
Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.
