SPA Manager

Position: Spa Manager
Department: Spa & Wellness
Location: Hotel Cortina Palace, 5 stars Luxury Hotel, Cortina d’Ampezzo, Italy, new opening
Contract Type: Full Time

The Hotel
Following two years of extensive renovation, the historic Albergo Italia reopens under the new name Cortina Palace, part of the luxury collection “Le Graal.”
This 5-star luxury hotel, featuring a contemporary and sophisticated design, aims to offer guests a unique and memorable hospitality experience through impeccable, empathetic, and spontaneous service. The goal is to create a welcoming and refined atmosphere where every guest feels valued and pampered. The primary objective of the team is to excel in every aspect of the guest experience—from warm welcomes and personalized attention to the high quality and uniqueness of dining and wellness services.

Role Summary
The Spa Manager is responsible for the overall management and operation of the spa and wellness facilities. This includes leading the spa team, ensuring exceptional guest experiences, managing treatment offerings, and overseeing all aspects of operations, including budgeting, retail, scheduling, and service quality. The Spa Manager plays a vital role in promoting a culture of wellness and luxury, in line with the hotel’s brand standards.

Key Responsibilities

• Oversee daily operations of the spa, including treatment rooms, wellness areas, relaxation lounges, and retail.
• Lead, train, and develop a high-performing team of therapists, receptionists, and wellness professionals.
• Ensure all spa services are delivered with the highest level of professionalism, care, and attention to detail.
• Develop and update treatment menus and wellness programs in collaboration with leading brands and therapists.
• Monitor guest satisfaction and respond effectively to feedback and special requests.
• Manage spa inventory, retail sales, and vendor relationships to ensure quality and profitability.
• Oversee scheduling and operational budgets to ensure efficiency and financial performance.
• Ensure strict adherence to hygiene, safety, and health regulations.
• Collaborate with Marketing and Sales Central Team to promote spa packages, seasonal offers, and membership programs.
• Keep up to date with industry trends and implement innovative concepts to enhance the spa experience.

Requirements

• Degree or diploma in Spa Management, Wellness, or Hospitality.
• Minimum 5 years’ experience in a similar leadership role in a luxury spa or wellness center.
• Strong knowledge of spa treatments, holistic therapies, and wellness trends.
• Excellent leadership, organizational, and interpersonal skills.
• Guest-focused mindset with strong problem-solving abilities.
• Fluent in English and Italian; knowledge of additional languages is an asset.
• Proficiency in spa booking and management software.
• High level of discretion, professionalism, and attention to detail.
• Flexibility to work weekends, holidays, and varied shifts as required.

What We Offer

• Competitive salary and benefits
• Opportunity to lead a world-class spa in a luxury hotel setting
• Professional training and development opportunities
• Inspiring, supportive, and wellness-focused work environment
• Meals and accommodation for non-resident candidates

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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