Security Manager

San Clemente Palace Kempinski Venice
Azienda: San Clemente Palace Kempinski Venice
Regione: Italia - Veneto
Venezia (VE)
Località: Venezia (VE)
Data pubblicazione: 21 Giugno 2024
Venezia (VE) Italia - Veneto
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Security Manager

Located on the private island of San Clemente, only ten minutes from Piazza San Marco, our hotel is part of the Kempinski brand and is a proud member of the Leading Hotels of the World. The San Clemente Palace Kempinski, immersed in a centuries-old park, offers 196 rooms and suites, three restaurants, three bars, an outdoor swimming pool, a tennis court, a golf training course, a modern spa and a conference centre.

DEPARTMENT                   :           Security

HOTEL / UNIT                    :           San Clemente Palace Kempinski Venice

REPORTS TO                      :           General Manager

NATIONALITY: Eligible for a working permit in country of hire

EDUCATION: High School Graduate or equivalent  

EXPERIENCE: To fill the position, one of the following is required:

–          Minimum of 3 years experience in a position pertaining to security.

–          Knowledge or experience in Luxury Hotels.

LANGUAGE: Ability to work and communicate in a multinational environment:

–          Italian – excellent verbal and written skills

–          English – excellent verbal and written skills

–          Additional language – beneficial


–          Updated high risk firefighting course

–          Updated first aid certification

COMPETENCIES: Include the skills the candidate must have to fill this position:

–          Knowledge of the fire control

–          Experiment of judicial enquiry appreciated

–          Knowledge of CCTV security systems

–          Practical and control of the martial arts

–          Flexibility in the scheduling

–          Initiative

TECHNICAL COMPETENCIES: Computer literacy adapted to the field of training

–          Word and Excel

–          PowerPoint

–          E-learning

SCOPE: The overall scope of the Security Manager is to ensure that safety and security measures in the hotel are observed at all times.

OVERALL OBJECTIVES: The job of Security Manager is executed satisfactorily when

–          Protection is provided for all staff, guests, assets and information.

–          No major incidents are occurring.

At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities.


–          The security department has to been planned, organized and set up.

–          Develop and approve a contingency plans for all areas of security (i.e. fire, bomb threat, access control, prostitution, etc).

–          Security staff is supervised and ensures they discharge their duties effectively.

–          24 hour security coverage is provided throughout the Hotel.

–          Knowledge of all local laws is understood and adhered to.

–          Play an active role as a member of the Hotel’s Emergency Response Team

–          Effective access control, key control and material control systems have been put in place as measures of preventative security. 

–          Ensure investigations have been conducted and concluded in case of theft, loss, acts of vandalism, arson, accident or any other incident of a security nature.

–          All surveillance equipment is operated and maintained according to standards.

–          Regular security rounds are performed daily within the 24 hour period.

–          Traffic Management has been organized and set up and the relevant people informed and trained.

–          Intelligence gathering is conducted and all events taking place in the hotel are briefed to staff members.

–          Security Log is updated on a daily basis and forwarded to Executive Assistant Manager for review.

–          Supervision and assessment of contracted security company is completed daily

–          The function of the Security Manager in the area is being performed competently when Budget for security department has been prepared and approved.

–          Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.

–          Schedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs.

–          Select and recruit suitable employees for the department using prescribed set of policies and procedures.

–          Appropriate skills training is given to team members in order to meet guests’ needs and maintain standards.

–          Identify employees with potential for promotion and/or transfer and makes appropriate development plans for him/her together Director of Human Resources.

–          Conduct monthly departmental meetings with staff in order to review the monthly achievements and areas for development.

–          Establish and maintain effective internal communications including daily meetings with staff to ensure optimum team work and productivity.

–          Conduct annual performance evaluations.

–          Understand and strictly adhere to the Rules & Regulations established in regards to hotel’s policy on Fire, Hygiene and Health & Safety.

–          Ensure that all potential and real hazards are reported and reduced immediately.

–          The hotel’s fire, emergency and bomb threat procedures are adhered to.

–          All emergency procedures are practiced and enforced to provide the security and safety of guests and employees.

–          Ensure that all employees have a complete understanding of and adhere to the Hotel’s Employee rules and regulations.

–          Work within all pre-set budgetary limits.

–          Comply with all Kempinski company policies.

–          Comply with all systems and procedures as laid down by the EAM, GM and Kempinski

–          The management reserves the right to change/extend this statement if necessary at any point of time during employment.

–          The holder of this statement can be asked to take on other tasks in addition of the ones stated, in a reasonable framework.

–          Be conversant with every detail of the hotel’s layout and the location and function of sprinkler system, smoke detectors, fire fighting equipment, emergency exits, fire control room, fire indicator panels, emergency evacuation, public address systems, emergency assembly area outside the hotel, fire/bomb threat and security procedures, hotel service lifts and first aid equipment.

–          Continuously monitor installed safety devices for emergency readiness and to patrol public areas, restaurants, guest floors, offices, plant rooms and all other areas of the hotel, ensuring safety, security and comfort of all guests, hotel personnel and property in and around the hotel.

–          Establish operational procedures for activities such as fire prevention and fire fighting, traffic control, guarding and patrolling physical property, orienting and monitoring of personnel involved with classified information, and investigation of accidents and criminal acts.

–          Handle investigation and reports all claims regarding thefts, accidents, injury, property damage, vandalism and trespassing from guests, visitors or hotel personnel with the assistance of local police if necessary.

–          Monitor and control the movement of all employees leaving and entering the hotel through the employee entrance.

–          Implement periodic locker searches as required together with Personnel / Human Resources Manager.

–          Record and strictly control the issuance of all master keys and other keys within the hotel according to the established key policies and procedures and to report any discrepancy immediately to the General Manager.

–          Coordinate ongoing ad-hoc patrols of guest floors, public areas, outlets, offices and all other areas within and around the hotel as specified in the Security Operations Manual.

–          Provide guard escorts to cashiers upon ending of shift from Outlet to hotel’s safe and to general cashier from hotel to bank when necessary.

–          Review scheduled functions, group or VIP arrival events and discuss special instructions with all relevant departments.

–          Conduct vulnerability assessments in conjunction with Heads of Department to identify potential risk issues and liability factors, proposing corrective measures where necessary.

–          Establish smooth working relationship with local authorities and liaises with them on all required regulations and activities.

–          Establish with the Director Engineering and Training Manager an effective in-house training course on Security and Fire Prevention.

–          Responsible for security training.

–          Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

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