Reservations Agent

New Italian Luxury Hospitality brand with 3 openings planned in Italy between 2026 and 2027. Born with the goal of creating a collection of 10 Hotels in the coming years, the brand is based on an ambitious and original vision of contemporary Hospitality. The Hotels are positioned in the luxury 5-star segment with different and unexpected concepts and a particular focus on design, culture and sensory experiences.

Following two years of extensive renovation, the historic Albergo Italia is reopening as an innovative 5-star luxury Hotel, featuring a contemporary and sophisticated design, aims to offer guests a unique and memorable hospitality experience through impeccable, empathetic, and spontaneous service.

Our goal is to create a welcoming and refined atmosphere where every guest feels valued and pampered. The primary objective of the team is to excel in every aspect of the guest experience—from warm welcomes and personalized attention to the high quality and uniqueness of dining and wellness services.

Role Overview
We are seeking a detail-oriented and guest-focused Booking Agent to join our esteemed 5-star luxury Hotel in the heart of the Dolomites. The ideal candidate will possess exceptional communication skills, a passion for delivering unparalleled guest experiences and a keen eye for details. As a Booking Agent, you will be the first point of contact for our guests, ensuring their reservations are handled with the utmost professionalism and care. As this is a new opening, a key responsibility will be the configuration of the property management system.

Key Responsibilities
• Reservations Management: Handle incoming reservation inquiries via phone, e-mail and online platforms, providing accurate information on room availability, rates, packages and amenities.
• Booking Processing: Accurately input reservation details into the Hotel’s Property Management System (PMS), ensuring all guest information, preferences and special requests are correctly recorded.
• Guest Assistance: Assist guests with modifications, cancellations, and special requests, ensuring a seamless and personalized booking experience.
• Upselling and Promotion: Identify opportunities to upsell room categories, packages and Hotel services to enhance guest satisfaction and maximize revenue.
• Communication: Collaborate with the Front Office, Housekeeping and Sales departments to coordinate room assignments and special requests, ensuring a cohesive guest experience.
• Problem Resolution: Address and resolve any issues or discrepancies related to reservations promptly and professionally.
• Reporting: Maintain accurate records of reservation activities and generate reports as needed for management analysis.

Qualifications
• Previous experience in reservations or sales or front office role within a 5-star Luxury hotels
• Proficiency in Hotel reservations systems (preferably Hotelcube) and familiarity with online booking platforms (preferably Synxis reservations system).
• Excellent communication skills in English and Italian; additional languages are a plus.
• Strong organizational skills, emotional intelligence and constant attention to details.
• Ability to work flexible hours, including weekends and holidays.

What We Offer
• All year contract with a competitive salary and company benefits.
• Exclusive, dynamic and international working environment.
• Professional growth opportunities and continuous training.
• Availability to travel on business for some planned periods.

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L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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