The ideal candidate is willing to provide excellent and personalized guest experiences, he / she should have exceptional taste and exemplary customer service skills. The wine director is responsible for the selection of wines and their service throughout the Food and Beverage operation, including banqueting.
Main duties & responsibilities:
Anticipate guests needs and handle guest complaints, providing an excellent and personalized guest experience according to our service standards;
Cooperate with the restaurant Team
Develop special events about wine;
Inventory and requisitions: assist in monitoring stock levels and ordering replacement deliveries. Avoid any waste and capable to control beverage margins;
Compliance with health and safety regulations;
Fully responsible for Banqueting wine orders and consumption.
Effective communication: communicate clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. Use and interpret non-verbal behaviours to enhance understanding. Regularly solicit input from the team, peers and external resources. Share information across the business in a timely manner to inform better decisions.
Emotional intelligence: take on challenges in a confident manner and use emotional skills to identify problems and resolve them. Seek feedback about own performance to enhance self-awareness. Coache the team to improve how their behaviours impact others.
Collaboration: be a role model for teamwork, and proactively go out of one’s way to help others. Share successes and credits with the team. Actively develop team members and hold themselves and others accountable.
Drive results: set clear goals and expectations and maximise resource allocation to achieve those. Measure, report and communicate business results to the broader team including but not limited to financial, guest satisfaction and employee engagement results.
Adaptability: demonstrate a forward thinking ability, whilst anticipating the implications and consequences of new information. Lead change programmes through the business and the team. Efficiently prioritise and handle multiple demands and tasks.
Be able to advice about best selling prices and keen to regularly review them according to Restaurant manager and Purchasing manager instructions.
At least 3 years of professional experience within the same role in deluxe hotel or restaurant
Fluent in Italian and English, third language preferred
Sommelier AIS, FISAR or WSET Riconoscimento internazionale
Professional knowledge of Italian cuisine and Italian & International wines
Exceptional customer service skills
Seasonal Labour contract according to C.C.N.L. Settore Turismo
Complimentary nights worldwide as per Belmond Discovering policy
Employee discounts and Friends and Family rates across Belmond worldwide as per Belmond Discovering policy
Learning & development activities
Career opportunities within Belmond
Complimentary meals on duty
Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.