We are seeking to recruit a Training Manager to join our HR Team from January 2019.
Set on the private island of San Clemente, our Hotel is part of Kempinski and a proud member of the Leading Hotels of the World. San Clemente Palace Kempinski offers 190 rooms and suites, three restaurants, three bars, an outdoor pool, a tennis court, a modern Spa and a congress centre.
The overall scope of a Hotel People Training Manager is to ensure that all employees receive the training necessary to perform their job according to Kempinski’s standards and brand promise. The Training Manager is responsible for successfully on-boarding and developing the hotel team through well designed learning solutions and ensure that every corporate training initiative has been fully implemented.
Among the main responsibilities:
Establish a training network according to Kempinski standard, including spending time in operations to foster this network.
Analyse training needs and training effectiveness.
Ensure that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures
Further develop the Training BITE Library by assisting individual Departmental Trainers in the writing and implementing hotel specific training BITES
Plan, design and deliver training programmes.
Analyze the data on the e-learning platforms and utilize or market it to Management and Department Trainers to enhance learning performance.
Coach and training managers and Departmental Trainers to improve departmental performance.
Work with the General Manager to coordinate relevant learning for EXCOM and HODs as per their Individual Development Program.
Organise and supervise Kempinski DNA and brand immersion activities.
Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.
Work together with department heads and analyse operational quality performance using the Kempinski Experience Assessment Tool (KEA) and ReviewPro; then based on the results provide remedial training solution.
Train and develop Training team members.
Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management
Ensure that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report
Lead by example and promote Kempinski’s core values.
Prepare the yearly Business Plan and Budget for the Training Department in line with all company Brand Standards together with the Heads of Department and ExCom team.
Ensure that an objective Self Audit (using the Kempinski Training Peer & Self Audit Tool) is completed at least once per year
Establish and foster relationships and partnerships with external suppliers, training providers, and legal and safety entities.
Requirements for the position:
– one year experience in a similar position in a luxury field hospitality or two years as assistant training manager/training coordinator in a luxury hospitality;
– excellent Italian and English;
– ability to work and communicate in a multinational environment;
– proficiency in Microsoft Office;
– team leadership and decision making skills;
– open minded, friendly, motivated, people oriented and self-confident disposition.
Please send your CV stating in the object the position you are applying for.
Due to the high volume of applications we receive, we will be able to respond only to selected candidates with relevant work experience.
Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.