Seconda Governante

The Westin Palace, Milan
Azienda: The Westin Palace, Milan
Regione: Italia
Località: Milano
Data pubblicazione: 28 Febbraio 2023
Milano Italia

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The Housekeeping Supervisor will report to the Executive Housekeeper and she/he will be part of the Housekeeping department.

It is a full-time temporary role (40-hour working week).

What you’ll do

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards.
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
Assist Housekeeping management in managing daily activities.
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve issues with discrepant rooms with the Front Desk.
Prepare, distribute, and communicate changes in assignment sheets/workboards. Communicate issues to next shift.
Complete required paperwork.
Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
Follow all company and safety and security policies and procedures;
Report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information; protect company assets.
Support all co-workers and treat them with dignity and respect.
Support team to reach common goals.
Comply with quality assurance expectations and standards.
Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested by the Housekeeper Manager.
Follow Standard Operating Procedures and the brand guidelines

What we’re looking for

At least intermediate Italian and English
Previous housekeeping supervisory experience is a big plus
Understanding of rooms operations
Ideally, technical knowledge of Opera
Reliability, Motivation, attention to details
Strong passion for housekeeping standards and procedures

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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