Room Attendant
San Clemente Palace Kempinski Venice is located on the private island of San Clemente, only ten minutes away by complimentary boat from Piazza San Marco. A proud member of Leading Hotels of the World, this exclusive retreat guarantees peace, tranquillity and privacy with its 190 rooms and suites overlooking the lagoon or the centuries-old park. Its three restaurants offering exceptional interpretations of iconic Italian and Venetian cuisine, the hotel’s proximity to Venice, and the unique combination of conference rooms and outdoor areas, make San Clemente Palace the perfect choice for outstanding events and weddings.
For the 2023 Season we are looking for:
JOB TITLE: Room Attendant
DEPARTMENT: Housekeeping
HOTEL / UNIT: San Clemente Palace Kempinski Venice
REPORTS TO: Director of Housekeeping / Executive Housekeeper / Housekeeper / Front of the House Manager
SCOPE
The incumbent in this position is responsible for cleaning guest rooms, corridors, floor public areas and pantries according to standards established by the hotel.
OVERALL OBJECTIVES
The job of Room Attendant is executed satisfactorily when:
1. Rooms are cleaned in time and according to standard.
2. Housekeeping Trolleys are well maintained.
3. Hygiene standards are strictly monitored and followed.
4. LQA (Leading Quality Assurance) audit results are 85% and above.
MAIN RESPONSIBILITIES
I. Clean assigned guest rooms according to standards established by the hotel. It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
II. Whilst cleaning the room, verify that all is in proper condition and order of functioning and reports to Supervisor any items that need repair.
III. Clean corridors and floor public areas around guest rooms assigned. Also maintain cleanliness of equipment and pantries.
IV. Keep informed of hotel product and service knowledge in order to answer guest questions.
V. Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
VI. Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of shift, report special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction.
VII. Verify the physical status of room and updates Order Taker of any discrepancies found.
VIII. Report at once to Supervisor and Order Taker lost and found items and coordinates with Order Taker when to bring items down.
IX. Provide the turn down service to assigned guest rooms according to standards established by the hotel. It involves, but not limited to, turning down the bed, replenishing guest room and bath supplies and cleaning the bathroom if necessary. Help control guest and cleaning supplies to save costs.
X. Clean assigned guest rooms, the late check out and late service required by guests, according to standards established by the hotel. It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
XI. Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to Supervisor any items that need repair.
XII. Clean corridors and floor public areas around guest rooms assigned. Also maintain cleanliness of equipment and pantries.
XIII. Keep informed of hotel products and services knowledge in order to answer guest questions.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
ABOUT KEMPINSKI
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realize their full potential. Embrace an experience as individual as you are!
Kempinski is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
IMPORTANTE
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L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.
