Residential Services Agent

About the Company:
Step into the world of timeless Italian luxury at Palazzo Tornabuoni, a 15th-century palazzo turned into Florence’s first exclusive Private Residence Club. Nestled in the heart of the Renaissance city, this iconic property is managed by Fingen Group, a leading Italian retail and real estate company renowned for its commitment to excellence and Italian style essence.

About the Role:
We are looking for a highly self-motivated and enthusiastic Residential Services Agent to be part of our Residential Services team. In this role you will be a leader for the Club Members services and assistance. Tasks and responsibilities of your positions goes from handling the Reservation Process to communications, from greeting Members to checking them in, providing information on amenities & services, anticipating and responding to their needs, listening to and resolving any issue, providing an excellent service throughout their stay. Your role is to coordinate all guest requests for special arrangements and assists with activities such as booking tickets, making reservations, travel and tours to name a few.

Responsibilities:
• Perform Front Desk & Concierge Operations on a daily basis
• Handle Reservations on a daily basis
• Handle Department Month End archive
• Plan and coordinate Housekeeping weekly schedule
• Coaching and training to colleagues and trainees
• Support in other operational tasks or assigned project

Qualifications:
Minimum two years concierge experience in 5* Luxury Hotel

Required Skills:
• Must have the ability to maintaining an outgoing personality, being a team player, demonstrating communications and analysis skills and keeping a positive “can do” attitude.
• Promote a friendly and professional image to the Members and give full cooperation to any requiring assistance with a prompt, caring and helpful attitude.
• Prioritize and perform accordingly, ensuring all requirements are handled immediately with speed and efficiency. Service driven
• Like to take responsibilities, work independently and have a good understanding of basic front office accounting, procedures and tasks.
• Be familiar with Members’ names, residence location, special requests and profile history
• Be genuine Ambassador of the Company Values and beliefs
• Fluency in Italian and English, both spoken and written. A third language is preferred.
• Knowledge of PMS Opera preferred.

Preferred Skills:
Fluency in Italian and English, both spoken and written. A third language is preferred. Knowledge of PMS Opera preferred.

Pay range and compensation package:
The benefits:
• Competitive salary
• Ticket restaurant 8 euro
• Free Uniform with dry cleaning available
• Employee Recognition Programmes
• Excellent Training and Career Development opportunities
• Opportunities to build a successful career with future projects potential

Equal Opportunity Statement:
All applications, should be sent with the authorization to process personal data, as required by Art. 13 of Legislative Decree No. 196/2003 and Art. 13 GDPR 679/16.

Send cv to email.

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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