Reservations Manager
San Clemente Palace Kempinski Venice is located on the private island of San Clemente, only ten minutes away by complimentary boat from Piazza San Marco. A proud member of Leading Hotels of the World, this exclusive retreat guarantees peace, tranquillity and privacy with its 196 rooms and suites overlooking the lagoon or the centuries-old park. Its three restaurants offering exceptional interpretations of iconic Italian and Venetian cuisine, the hotel’s proximity to Venice, and the unique combination of conference rooms and outdoor areas, make San Clemente Palace the perfect choice for outstanding events and weddings.
JOB TITLE : Reservations Manager
DEPARTMENT: Reservations & Revenue
REPORTS TO: Director of Sales & Marketing / Director of Revenue
Scope of the role
The incumbent of this position is responsible for the efficient functioning of the Reservations department
Main responsibilities
● Ensuring that all incoming enquiries are handled within a maximum of 24 hours
● Working with the Revenue Director to update the PMS codes and setup when necessary
● Assisting the sales and events managers in effectively dealing with all commission and accounts queries
● Ensuring all necessary billing instructions are applied to reservations
● Making sure that the team is fully informed of all rates, including negotiated and promotional rates, and that any new promotions and packages are communicated effectively to all relevant departments
● Ensuring that the team answers all incoming telephone enquiries in a timely and professional manner
● Identifying and assisting with the training needs of team members
● Liaising with the Sales team to resolve any issues, and handle site inspections and office visits’ information in the PMS Opera system
● Ensuring that all VIP and special requests information is efficiently saved in the PMS Opera system
Qualifications
● Deep knowledge of Opera PMS
● At least 2 years of previous experience in the hospitality business (luxury field is preferred)
● Excellent proficiency in Italian and English language, both written and spoken.
● Ensures high standards of personal presentation and grooming
● Sales and guest relations skills
Benefits
● Salary commensurate with experience
● Staff accommodation, if needed
● Meals
● Dynamic working environment
● Career opportunities
Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.
