Quality Executive

Armani Hotel Milano is a stunning 5-star luxury hotel that beautifully blends sophisticated elegance with minimalist design, creating a welcoming atmosphere where comfort meets style. Located right in the heart of Milan’s vibrant fashion district, our hotel offers guests refined dining, a peaceful spa retreat, and personalized service tailored to every individual’s needs.
We’re excited to welcome a passionate and detail-oriented Quality Executive to join our team and help us continue delivering exceptional guest experiences and ongoing improvements.

Be part of a world-renowned luxury brand where excellence and sophistication define our guest experience. At Armani Hotel Milano, you will work in a dynamic and inclusive environment where your skills will be valued and developed.
Apply Today and become an ambassador of quality in one of the most iconic hospitality destinations in the world.

Key Responsibilities:
• Gather and compile data from relevant sources including guest feedback platforms (Guest Surveys, Comment Cards, Expedia, TripAdvisor, etc.).
• Answer to online reviews and surveys; use of the platform REVIEWPRO
• Analyze collected data to highlight key achievements and identify areas needing improvement.
• Collaborate with EXCOM and Heads of Departments (HODs) to implement remedial actions in areas of concern.
• Conduct regular departmental visits to support HODs in addressing quality matters and process improvements.
• Provide coaching, guidance, and support across the hotel to enhance both Guest and Associate Engagement.
• Deliver monthly and yearly comparative performance analysis reports, showcasing trends and improvements.
• Champion continuous process improvement by recommending necessary changes to processes or products to EXCOM and HODs.
• Oversee the effective use of the Guest Lifestyle System (GLS) across departments for proper incident and service request documentation.
• Support Department Leaders and EXCOM in the implementation, tracking, and reporting of improvement plans.
• Review and analyze the LQA and Forbes reports we receive after the audits
• Organize and supervise self-audits in line with management directives to maintain service and quality standards (MY LQA VERIFICATION)
• Communicate and cooperate with the Quality Corporate Office in Dubai, attending calls and actively participating to the activities they implement
• Support the General Manager in his daily activities

Qualifications & Competencies:
• Previous experience in a similar quality or guest experience role, preferably in luxury hospitality.
• Fluency in English and Italian; additional languages are an advantage.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication abilities.
• Passion for excellence, attention to detail, and a proactive approach to quality improvement.

Successful candidate must possess legal work authorization in Europe.

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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