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Personal Assistant to General Manager

Verdura Resort - Rocco Forte Hotels
Azienda: Verdura Resort - Rocco Forte Hotels
Regione: Sicilia - Italia
Sciacca (AG)
Località: Sciacca (AG)
Data pubblicazione: 13 Luglio 2022
Sciacca (AG) Sicilia - Italia
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is recruiting

(maternity cover)

An alluring Sicilian escape, Verdura Resort occupies nearly two kilometres of private Mediterranean coastline. Home to three Kyle Phillips golf courses, a 60-metre infinity pool, six clay tennis courts, a world-class spa, four restaurants and five bars, Verdura Resort is an irresistible destination. It’s a place where rooms seem woven subtly into the Sicilian landscape, with a true sense of space and uninterrupted views of the azure waters. Above all, it’s an unforgettable resort in Sicily where our team delivers an outstanding level of service.

Main purpose:
The Personal Assistant to General Manager is the first point of contact for the General Manager and take ownership of requests and communications and action them in a timely and appropriate manner.
Reports to: General Manager.

Main duties & responsibilities:
• Provide proactive diary management and coordination of meetings and all related arrangements i.e. travel arrangements, etc.;
• Schedule meetings; determining the purpose of the meeting and the time that will be required and ensuring all relevant meeting documents (including agendas, pre-reading, prep, action updates and input from the team) are available prior to the meeting;
• Have regular reviews to revisit current priorities to ensure the meeting schedule is optimised;
• Manage the GM`s email at all times and delegate emails to the team where appropriate ensuring they are tracked to completion;
• Organise and process expense claims for the General Manager;
• Raising urgent payment requests when necessary;
• To ensure all actions are logged, tracked and completed in a timely manner;
• Assisting with team social events.

Competencies required
• Collaboration: Be able and willing to work as a team within the department and with other departments. Demonstrate sensitivity to cultural differences and diversity, treating others with respect and inclusiveness regardless of position level or background.
• Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence. Ask questions to ensure understanding. Listen and respond empathically to others. Use and interpret non-verbal behaviours to enhance understanding. Write clearly and concisely.
• Personal development: Be open to and accept constructive feedback and use it to improve. Take on new learning opportunities willingly. Ongoing dialogue with Head of Department on own performance objectives.
• Business orientation: Understand how personal objectives impacts department and hotel targets. Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
• Technical Skills: Demonstrate technical competence and knowledge related to the role. Look for Guest’s feedback and use it to improve service. Be responsible for own actions and behaviours.

We require:
• Previous experience in a Personal Assistant role preferably gained in hospitality. Understanding of the sensitive nature of the functions work and maintain strict confidentiality at all times;
• Exceptional organisation skills with an ability to prioritise an often conflicting workload;
• Excellent administrative skills with the ability to introduce and manage procedures into a dynamic and evolving environment;
• Excellent time management and self-organisation skills with the ability to work effectively to tight timescales and under pressure/stressful situations;
• In depth working knowledge of Office Excel, Word and PowerPoint;
• Fluent in English written and spoken.

We offer:
• Fixed-term (maternity cover) from May to October labour contract according to C.C.N.L. Settore Turismo;
• Learning & development activities;
• Career opportunities within Rocco Forte Hotels.

Workplace: Verdura Resort – Sciacca, S.S. 115 Km 131, Sicily, 92019
Please apply forwarding your CV with full details and the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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