San Clemente Palace Kempinski Venice is looking for the following:
The Night Manager is responsible for leading and managing all sections of the Hotel during the night in order to ensure the highest level of security, standards of service in accordance with the policies, procedures and Kempinski Standards.
Main responsibilities and competencies:
Direct Hotel- and Front Office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards, safety regulations and satisfaction of guests’ needs.
Train, develop and manage the performance of direct subordinates to ensure the efficient running of front office operations.
Maximize hotel revenue by controlling room inventory, group blocking, packages and up selling.
Handle all customers’ complaints occurring during the night to ensure their satisfaction and proper documentation.
Greet VIP guests upon their arrival and escorts them to their room. Establish good rapport and offer assistance for the duration of their stay.
Take good care to control the hotel in order to ensure that the hotel is clean, tidy, safe and that all is in proper order. Take corrective actions if necessary.
Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all Front Office team members are able to answer guest requests and questions.
Report on the hotel log book all guest complaints, relevant incidents and matters that need follow up the next day, to ensure consistency and guest satisfaction.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Advanced knowledge of Opera PMS and solid knowledge in Microsoft Office (Word, Excel and PowerPoint) is a plus. English – excellent oral and written skills – is required as well as financial and accounting knowledge.
Send cv via email, with the position you are applying for in the subject line.
Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.