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Lady in Red /Guest Relation Agent

Permak Investments S.r.l. - San Clemente Palace Kempinski Venice
Azienda: Permak Investments S.r.l. - San Clemente Palace Kempinski Venice
Italia
Regione: Italia - Veneto
Venezia
Località: Venezia
Data pubblicazione: 10 Novembre 2021
2021-11-10
Venezia Italia - Veneto
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Set on the private island of San Clemente, our Hotel is part of Kempinski and a proud member of the Leading Hotels of the World. San Clemente Palace Kempinski offers 190 rooms and suites, three restaurants, three bars, an outdoor pool, a tennis court, a recently inaugurated Spa and a congress centre.
Lady in Red/Guest Relation Agent
The Lady in Red is an iconic symbol of Kempinski and is in essence the Hotel Ambassador. She welcomes, meets and farewells hotel guests and is responsible for the communication with all guests providing highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to guest wellbeing.
Key Responsibilities:
• Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings.
• Knowledgeable about all VIPs in-house, hotel functions and special events.
• Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile.
• Welcome, facilitate and bid farewell to as many guests as possible.
• Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure.
• Welcome visitors to the hotel; assist with general information, internal promotions and directions.
• Handle guest complaints and requests in a polite and efficient manner, ensuring that all guest comments and complaints are attended to and that all complaint reporting is carried out and recorded.
• Report potential and existing hazards and rectified immediately.
• Take decisions on upgrades / comps / rebates etc. as per stipulated hotel policies and procedures.
• Carry out all administrative duties in co-operation with Guest Relations Manager.
• Liaise with all departments check all guest requirements and ensure that these are executed on day of arrivals.
• Pre check all guest requirements three days prior to arrival and again the day before.
• Greet arrivals and escort all Guests to the rooms or suites.
• Attend to daily guest requirements and enquires and help guide them with all necessary arrangements.
• Prepare all VIP amenities forms and distribute accordingly.
• Joint responsibilities for maintaining standards, revise these regularly and guarantee that these are upheld by targeted training.
Desired Skills & Qualifications:
• At least two years experience in international 5* hotels in the same position;
• Fluent Italian, English, third language is a plus;
• Working knowledge of Opera is a must;
• Able to work varying shifts including weekends and bank holidays;
• Excellent guest care skills, flexibility, good planning and organisation of own and associates’s work, leadership skills and problem solving attitude;
• Be able to cope well under pressure and be a good team player.
Please send your CV stating in the object the position you are applying for.
Due to the high volume of applications we receive, we will be able to respond only to selected candidates
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers. Your stage awaits.
Discover a career crafted by you.

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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