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Lady in Red / Brand Ambassador

San Clemente Palace Kempinski Venice
Azienda: San Clemente Palace Kempinski Venice
Regione: Veneto - Italia
Località: Venezia
Data pubblicazione: 15 Luglio 2022
Venezia Veneto - Italia

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San Clemente Palace Kempinski Venice is looking for the following:

Lady in Red / Brand Ambassador
The Lady in Red is an iconic symbol of Kempinski and is in essence the Hotel Ambassador. As an extended arm of the General Manager she welcomes, meets and farewells hotel guests and is responsible for the communication with all guests providing highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to guest well being.

Main responsibilities and competencies:
Communication of hotel & company philosophy and internal hotel representation.
Have an in-depth knowledge of the hotel and knowledgeable about all VIPs in-house, hotel functions and special events.
Collect as much feedback information on VIPs as possible and distribute this information within the hotel to all relevant departments and ensure information is updated in the guest profile.
Welcome, facilitate and bid farewell to as many guests as possible. Top VIPs must be welcomed upon arrival, escorted to their room and bid farewell upon departure.
Liaise with FOM and GM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time.
Obtain as much information about a guest’s stay to be entered in the guest history.
Welcome visitors to the hotel, assist with general information, internal promotions and directions. Provide information to all guests regarding the services and possible internal promotions of the hotel.
Take decisions on upgrades / comps / rebates etc. as per stipulated hotel policies and procedures.
Handle guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction. Maintain a record of all complaints and requests, follow up and inform concerned operating departments.
Perform special projects and related duties as assigned.
Walk throughout the hotel recognizing guests and engage with them appropriately.
Attend & participate in daily briefings as scheduled and report potential and existing hazards and rectified immediately.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Fluent in English is required and knowledge of Opera is desirable.

Send cv via email, with the position you are applying for in the subject line.

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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