Night Auditor

San Clemente Palace Kempinski Venice
Azienda: San Clemente Palace Kempinski Venice
Regione: Veneto - Italia
Località: Venezia
Data pubblicazione: 15 Luglio 2022
Venezia Veneto - Italia

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San Clemente Palace Kempinski Venice is looking for the following:

Night Auditor
Responsible for conducting all nightly audit-related duties while operating the hotel front desk systems, reservations, and check-in/check-out in accordance with Kempinski standards for quality, cleanliness, guest satisfaction, and safety and security.

Main responsibilities and competencies:
Process guest registrations, including the computation and collection of payment.
Perform nightly balancing of all services to ensure proper posting to property management system. Perform nightly backup of server
Communicate all pertinent shift information to (Night Manager) Front Office Manager and other desk staff.
Send and receive telephone calls and facsimiles; sort incoming mail and messages.
Ensure effective communication and working relationship with the operations team and other departments for success and to ensure guest satisfaction.
Ensure paperwork to guests and other divisions is processed in a timely manner.
Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
Deliver any financial reports as required.
Ensure timely compilation Front Office reports.
Generate, print and distribute daily and weekly reports.
Complete and verify all audit paperwork and shift reports.
Provide guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.
Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and briefs direct subordinates accordingly so that all Front Office team members are able to answer guest requests and questions.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Fluent in English is required and knowledge of Opera is desirable.

Send cv via email, with the position you are applying for in the subject line.

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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