Job In Tourism > Offerte di lavoro > Front Office > Concierge > Guest Service Correspondent

Guest Service Correspondent

Azienda: Belmond Hotel Caruso
Regione: Campania - Italia
Località: Ravello
Data pubblicazione: 21 Febbraio 2019
Ravello Campania - Italia
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The ideal candidate has an outgoing personality and is capable of addressing Guests requests efficiently, exceeding their expectations by providing relevant and insightful information.
Reports to Head Concierge.
Main duties & responsibilities:
• In charge of Concierge correspondence;
• Assist the Concierge preparing a list of next day services, taking care of Guests reservations and providing information;
• Prepare and submit the revenue reports to the Director of Revenue Management;
• Ensure that the interns are supported and encouraged throughout their internship.
Competencies required
• Effective communication: She / He communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. Uses and interprets non-verbal behaviours to enhance understanding;
• Emotional intelligence: She / He shows the ability to control and express ones emotions and to handle interpersonal relationships;
• Collaboration: She / He is able to work together within a group whilst showing respect and willing to share information and skills. She / He is willing to continuously develop him/ herself;
• Drive results: She / He demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. Demonstrate a sense of urgency and take ownership of one’s tasks and responsibilities;
• Adaptability: She / He accepts change and participates in new programs and processes. She / He is willing to learn new skills and keep up to date with developments in the department. She / He deals with multiple tasks and adjusts behaviour / priorities as changes occur and remains calm in stressful situations;
• Attention to detail in terms of content and accuracy;
• Possess excellent organizational skills;
• Able to maintain the strictest confidentiality at all times with regard to guest and personnel related matters.
Experience and skills required:
• Professional experience in Front Office Department;
• Fluent in English and Italian, written and spoken;
• Excellent knowledge of the Microsoft Office suite (Word, Excel, PowerPoint, Publisher).
We offer:
• Seasonal Labour contract according to C.C.N.L. Settore Turismo
• Learning & development activities
• Career opportunities within our Hotels cluster

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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