Guest Service Center Agent / Telephone Operator
The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.
Hotel Danieli, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting for a Guest Service Center Agent-Telephone Operator.
The Guest Service Center Agent-Telephone Operator will report to the Guest Service Center Supervisor and she/he will be part of a Front Office department.
What we offer
Professional career progression at international level in 7300 Marriott hotels;
Learning and development opportunities online, on the job and in class;
Discounts on hotel rooms, gift shop items, food and beverage;
Experienced management & motivated and engaging colleagues;
Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program;
Canteen service and uniform.
The impact you’ll make
First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special.
What you’ll do
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider’s customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.
What we’re looking for
Fluent in Italian, English (both writing and speaking);
Previous Hotel experience is a big plus;
Ideally, technical knowledge of Micros and Opera;
A warm, people-oriented demeanor and a team-first attitude;
Positive outlook and outgoing personality;
Flexibility, problem-solving skills and multi-tasking ability;
Explore our very big world.
As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.
You’re welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.
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L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.