Guest Exeperience Manager

Belmond Hotel Caruso
Azienda: Belmond Hotel Caruso
Regione: Campania - Italia
Località: RAVELLO
Data pubblicazione: 23 Novembre 2022
RAVELLO Campania - Italia

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The ideal candidate is a character. He/she is passionate for the hospitality business. He/she is highly motivated to go out of his/her way to render the Guests’ experience unique and memorable creating excellent relationships with the guests. He/she is professional presented and investigates Guests’ needs and working closely together with the other departments, he/she manages to exceed their expectations.
Reports to the General Manager.

Main duties & responsibilities:
• Responsible for assisting in the day to day running of the hotel in all front of the house departments according to the Company policies, standard and procedures, maintaining high standards at all times;
• Responsible for a warm reception to our guests while ensuring they are satisfied, assisted and guided throughout their stay exceeding their expectations;
• Analyse customer feedback and suggest strategies to continuously improve overall rating;
• Main contact and reference for VIP arrivals (pre-arrival arrangements and throughout their stay);
• Main contact (together with the Front Office Manager) for travel agents (show rounds of the hotel);
• Maintain warm and sincere relationships with guests and colleagues;
• Ensures accurate communication between department managers, following up on guest requests and complaints;
• Promote internal outlets and activities organized by the hotel.

Competencies required
Communication skills: communicate clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. Use and interpret non-verbal behaviours to enhance understanding. Share information across the business in a timely manner to inform better decisions.
Emotional intelligence: show the ability to be aware, control and express ones emotions and to handle interpersonal relationships. Use emotional skills to anticipate needs and solve problems. Willing to cope with challenges and to challenge if necessary. Seek feedback about own performance to enhance self-awareness.
Collaboration: have a positive influence, provide assistance and share information whilst showing respect. Be a role model for working collaboratively across the business. Share successes and credits with the team.
Drive results: Set clear goals and expectations and maximise resource allocation to deliver an exceptional and consistent high level of service to internal and external customers by anticipating and exceeding their expectations.
Adaptability: efficiently prioritise and handle multiple demands and task and remain calm under pressure. Support and promote change and innovation.
Global perspective: treat each other with respect and inclusiveness regardless of position, level or background. Seek opportunities to engage with others.

We require:
• Excellence in Pc;
• Fluent in English and a third language is required;
• Professional experience or sound scholar background within the hospitality business;
• Strong communication skills;
• Willing to grow within the hospitality business.
We offer:
• Seasonal Labour contract according to C.C.N.L. Settore Turismo
• Economical treatment adequate to the professional experience
• Food & lodging for non residents
• Learning & development activities
• Career opportunities within our Hotels cluster

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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