Guest Experience Expert – Front Desk

The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting for a Guest Experience Expert – Front Desk. 

The Guest Experience Expert will report to the Front Desk Manager and she/he will be part of a Front Desk  department. 

This is a great opportunity to work in a place of exceptional art and elegance, where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service, a delectable culinary experience and an intimate wellness haven. The reference point for the world’s elite at international city events such as the Biennale, Carnival and the Venice Film Festival.

What we offer

• Professional career progression at international level in 8000 Marriott hotels
• Learning and development opportunities online, on the job and in class
• Discounts on hotel rooms, gift shop items, food and beverage
• Experienced management & motivated and engaging colleagues
• Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program
• Canteen service and uniform

The impact you’ll make 

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too. 

What you’ll do 

• Process guest check-ins, assigning rooms and activating room keys
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns   
• Answer, respond to and process all guest calls, messages, questions or concerns 
• Give guests information and directions regarding property and local areas of interest
• Process check-outs and resolving any disputed charges
• Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques 
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures 
• Follow Standard Operating Procedures and brand identity guidelines at all time

What we’re looking for

• Great storytelling skills in English and at least intermediate Italian (both writing and speaking)
• Previous Front Office experience is a big plus 
• Understanding of rooms operations and luxury hospitality
• Ideally, technical knowledge of Micros and Opera
• A warm, people-oriented demeanor and a team-first attitude 
• Positive outlook and outgoing personality
• Flexibility, problem-solving skills and multi-tasking ability  
• The ability to stand, sit or walk for extended periods of time across a work shift

Explore our very big world

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. 

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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