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Guest Communication Agent (Back Office)

Armani Hotel Milano
Azienda: Armani Hotel Milano
Italia
Regione: Italia - Lombardia
Milano
Località: Milano
Data pubblicazione: 22 Maggio 2024
2024-05-22
Milano Italia - Lombardia
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GUEST COMMUNICATION AGENT (Back Office)

Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Communication Agent to join our Lifestyle Department.

MAIN RESPONSIBILITIES

• Answer phone calls in an efficient and friendly manner.
• Handle guests’ requests in an appropriate manner.
• Accept and deliver wake-up calls, messages and facsimiles in a timely manner.
• Assist colleague in running daily reports for department.
• Constantly be up to date regarding expected arrivals and departures.
• Maintain positive guest and colleague interactions in a good working relationship.
• Support demonstrating and reinforcing Armani’s Values and Culture Characteristics.
• Ensure punctuality is kept at all times.
• Deal with enquiries in person or by telephone.
• Take appropriate steps in emergency.
• Receive and attend to outgoing calls: local, trunk and international.
• Be always updated about special programs and events in the hotel and in the city in order to recognize and respond to guests needs.

QUALIFICATIONS AND EXPERTISE

• Previous experience in similar and/or related fields in a 5* Hotel.
• Reading, writing and oral proficiency in English, Italian and additional languages desirable (Chinese or Arabic).
• Good knowledge of the attractions and events in Milan.
• Excellent communication and organization skills.
• Working computer skills and knowledge.
• Able to work calmly & confidently under pressure.
Successful candidate must possess legal work authorization in Europe

 

ADDITIONAL INFORMATION

Type of work Full time

Other advantages: Meals in our staff canteen; uniform and laundry service; tailored training programs; company discounts on Armani shops; corporate benefits App.

Successful candidate must possess legal work authorization in Europe.

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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