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Groups, Conference & Events Executive

Azienda: La Bagnaia Golf & SPA Resort, A Curio Collection by Hilton
Regione: Toscana - Italia
Località: Siena
Data pubblicazione: 28 novembre 2018
2018-11-28
Siena Toscana - Italia
E-mail per invio CV: valentina.sostegni@hilton.com
Link sito web:

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Groups, Conference & Events Executive
As GC&E Executive, you’ll be responsible for managing all aspects of Conference and Events operations on property to deliver exceptional Guest experiences. You will also be required to optimize sales and provide true, genuine and engaging leadership to the team, ensuring department targets are met. As GC&E Executive you will interact with Guests with the intention of earning, repeating and expanding business. Specifically, as a GC&E Executive you will perform the following tasks to the highest standards:
GC&E Operations (70%):
– Supervise GC&E operations
– Communicate and delegate in line with daily function sheets
– Evaluate guest satisfaction levels with a focus on continuous improvement
– Manage guest queries in a timely and efficient manner
– Ensure cleanliness of work areas
– Plan, organize and control the daily operations
– Ensure compliance of brand standards
– Optimize sales and contain costs, identifying any areas for action
– Comply with hotel security, fire regulations and all health and safety legislation
– Comply with local licensing laws
– Be environmentally aware
– Assist other departments wherever necessary and maintain good working relationships
GC&E Sales (30%):
– Receive and convert incoming inquiries to achieve targets and maximize revenue
– Seek opportunities to increase sales and conversions within the Team
– Manage an events schedule to maximize yield
– Focus on a consistently executed up-selling approach
– Build strong relationships with customers to fully understand their needs
– Arrange and carry out Hotel show rounds
– Ensure the complete administration and execution of all planned events
– Participate in hotel promotional activities
A GC&E Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
– Good organizational and administration skills
– Positive attitude and good communication skills
– Commitment to delivering a high level of customer service
– Confident telephone& writing manners in both Italian and English
– Conference and Events Operations experience in a managerial position at this level
– Excellent grooming standards
– Flexibility to respond to a range of different work situations
– Ability to work on your own or in teams
– Record of success in Conference and Events, specifically the ability to deliver profit, control costs, and build customer loyalty
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
– Knowledge of the hotel property management systems
– Experience in supervising and/or delegation
– Willingness to develop team members and self
– Good knowledge of Italian and English, written and spoken

Hilton Careers Link https://jobs.hilton.com/job/Groups%2C-Conference-and-Events-Executive/J3V7G35WPSTJ2HZ94Q7

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L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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