GROUP RESERVATION AGENT
NH Hotel Group is looking for a Group Reservation Agent, responsible for managing group reservations in the Group Sales Office of NH Hotels for Italy.
The ideal candidate has a High School diploma or equivalent.
By reporting to the Manager, her/his main functions will be:
– Sell rooms and meeting spaces for M&E groups
– Answer in a professional, efficient, friendly manner to communications from guests, travel agents, and referral networks.
– Maintain a positive selling approach to maximize yield.
– Resolve conflicts, making decisions/negotiating: listen to guests and actively looking for way to help them, choosing the best solution, handling complaints, settling disputes, and resolving grievances and conflicts.
The ideal candidate is proficient with standard office technologies, particularly with Word and Outlook programs. She/he feels comfortable with the use of computer software.
Very good command of English and Italian (spoken and written) is required. Other languages are appreciated.
The following skills are required: flexibility, stress tolerance, attention to detail, negotiation, creative thinking.
Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.