Group & Event Manager Agent

Regione: Lombardia - Italia
Località: Assago
Data pubblicazione: 14 Maggio 2024
Assago Lombardia - Italia
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NH Italia is part of the NH hotel Group which, with its 353 hotels, is present in 32 countries. With the entry in Minor Hotel Group, since December 2019 the level of internationality has increased further, reaching up to more than 600 hotels around the world in 55 countries.
With 59 hotels, approximately 8,250 rooms and about 450 meeting rooms in 26 cities, NH Hotel Group – Italy is the leading chain in the national market able to meet the needs of business and leisure customers.

NH Hotel Group Italia offers its guests 6 categories of hotels: NH Hotels, modern and functional urban hotels, a perfect mix of comfort, service and strategic locations but with affordable rates; Avani, a millennial-minded brand that balances design and functionality, excellence in service and attention to detail; NH Collection, premium hotels located in the most attractive locations of the main cities and with a level of service that will surprise guests; nhow, unconventional design hotel with a unique personality, with a strong link to the city in which it is located and whose experience it knows how to bring to life; Tivoli, luxury hotels inspired by timeless spaces distinguished by an elegant style and located in strategic locations around the world; and Anantara, a luxury hospitality brand for modern travellers that offers personal experiences in the world’s most exciting destinations.

Minor Hotels is looking for a Booking Agent, responsible for managing group reservations in the Group & Events Management of NH Hotel Group for Italy. The ideal candidate has a High School diploma or equivalent.

By reporting to the Manager, her/his main functions will be:

  • Sell rooms and meeting spaces for M&E groups.
  •  Answer in a professional, efficient, friendly manner to communications from guests, travel agents, and referral networks.
  • Maintain a positive selling approach to maximize yield.
  • Resolve conflicts, making decisions/negotiating: listen to guests and actively looking for way to help them, choosing the best solution, handling complaints, settling disputes, and resolving grievances and conflicts.

The ideal candidate is proficient with standard office technologies, including Office package.

Very good command of English and Italian (spoken and written) is required. Other languages are appreciated.

The following skills are required: flexibility, stress tolerance, attention to detail, negotiation, creative thinking.

This position will be based in Milan.

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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