General Manager

Hampton by Hilton
Azienda: Hampton by Hilton
Regione: Veneto - Italia
Località: Venezia
Data pubblicazione: 2 Luglio 2024
Venezia Veneto - Italia

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General Manager, Hampton by Hilton Venezia

Key responsibilities
• Leads and manages hotel operations.
• Approves hotel department budgets, defining and directing changes, as required.
• Facilitates the preparation of hotel budgets and forecasts for corporate submission and approvals.
• Reviews forecasts and balanced scorecard.
• Directs hotel actions required maximizing profitability, increasing service levels and improving team member satisfaction.
• Actively participates in pre-opening activities.
• Ensures hotel implementation and compliance of Hilton Hotels Brand Standards.
• Oversees the sales and marketing activity and results.
• Leads and/or participates in sales and marketing strategy meetings. Participates in efforts to secure business, as needed.
• Leads executive committee/department heads to ensure overall profit, service and team member satisfaction goals are met or exceeded
• Speaks with and responds to guests regarding service challenges
• Facilitates hotel meetings (i.e. Executive Committee; Staff Meeting; All Associates Meetings, etc)
• Hires, supervises, coaches, disciplines and conducts performance evaluations for department heads and key personnel.
• Develops the skills and abilities of direct reports.
• Monitors high potential department heads and team member activity and ensures their growth within the company.
• Communication with hotel owners regarding results and aligning strategic plans for the future development of their hotel.
• Communicates with a variety of corporate departments regarding implementing standards, procedures and policies. Provides feedback on company wide initiatives.

Supportive functions
• Attends industry meetings and participates in industry organizations.
• Participates in and maintains active community relations
• Participates in and ensures the hotel maintains active college relations.
• Participates in corporate activities and meetings, as requested
• Input and retrieve information from computer system for file maintenance, correspondence and preparation of forecasts.

• Ability to perform critical analysis.
• Ability to manage extensive amounts of information and provide constructive feedback/direction.
• Extensive knowledge of hotel operations, sales & marketing, food & beverage, human resources, and hotel financial processes and analysis.
• Excellent written skills sufficient to produce communications that properly reflect the Apex Alliance and Hilton image.
• Excellent oral communication and presentation skills.
• Fluent in Italian and proficient in English.
• Considerable ability to listen effectively.
• Ability to work effectively both independently and as a team.
• Ability to delegate, manage, and organize projects and establish priorities consistent with company objectives.
• Ability to effectively deal with owners, customers, and team members, some of whom will require high levels of patience, tact, and diplomacy.
• Ability to manage multiple projects, meet and work effectively under time and resource constraints.
• Ability to effectively lead a team of professionals.
• Substantial and successful track record in hotel operations.
• Leadership experience; preferably 5 years or more.
• Hotel general management experience preferred.
• Proven track record of successes in achieving revenue and service objectives.
• Proven ability to recruit, motivate, and train a team of professionals.

We offer
• Competitive package depending on candidate competencies and experiences.
• Interesting and challenging work in an international environment.
• Additional benefits such as private health insurance or its alternative.
• Discounted rates for accommodation and F&B in international branded hotels.
• Lovely work atmosphere and opportunities for career progression.

Please submit your application by email.

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