Front Office Manager

Leonardo Hotels - NYX Milan
Azienda: Leonardo Hotels - NYX Milan
Lombardia
Regione: Lombardia - Italia
Milano
Località: Milano
Data pubblicazione: 15 Giugno 2022
2022-06-15
Milano Lombardia - Italia

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ABOUT US
NYX Hotels are lifestyle hubs, vibrant, open and inspiring. Each hotel breathes the individual spirit of its city. The brand is named after NYX, the Greek goddess of the night.

She is the hostess for all travellers who value a special lifestyle and the freedom to do what they want at any time. NYX hotels are places to see and be seen, total works of art with a unique mix of creativity, art and design.

Every guest is welcomed by the hotels’ “City Lovers” – locals who experience their city with passion and love and pass this enthusiasm on to their guests.

WHAT WE OFFER
Support in reconciling work and family life
Europe-wide employee app “LEAPP”
Discounts on accommodation and in the restaurants of the Fattal Hotel Group
Training and development programs at our Leonardo Academy
Team events

YOUR MAIN DUTIES
Ensure the front desk provides a professional and friendly service for guests
Work and holiday scheduling for employees and trainees
Control of cash management and accounting
Control of reservations
Handle complaints and specific guests requests
Troubleshoot emergencies
Liaise with other departments
Make a personal contribution to the professional development of your colleagues and always be the best example

YOUR PROFILE
BE YOURSELF – Be authentic and yourself
Successfully completed vocational training in the hotel industry or comparable qualification
Proven work experience as a Front Office Manager
Thorough knowledge of customer service, office management and basic bookkeeping procedures
Proficiency in Italian and English (oral and written)
Solid knowledge of MS Office, particularly Excel and Word
Excellent communication and people skills
Good organizational and multitasking abilities, stress resistant
Good knowledge of the main IT systems and booking systems (OTA)
Problem-solving skills

We look forward to receiving your online application as Front Office Manager (d/f/m)

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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