Front Office & Guest Relation Trainee

Sikelia Luxury Retreat is an exclusive 5*L boutique hotel in Pantelleria, where luxury and charm alternate with balance and elegance, respecting contemporary harmony and exotic surroundings.
For the summer season 2025 we are looking for:
• Front Office & Guest Relation Trainee
Main duties & responsibilities:
• Establish a relationship with the guest prior arrival through pre-stay letters, during stay, upon departure and after departure
• Be informed in advance of all details and requirements pertaining to arrival guests, with particular focus on VIP guests
• Together with the Front Office team be the main point of contact for guests, providing assistance and help throughout their stay.
• Assist with all Front Office operations (check in – check out – escorting – cashier operations) according to company policies, procedures and compliance with our code of conduct;
• Able to provide information/reservations about our experiences, etc;
• Assist the front Office Manager to handle and resolve guest complaints
• Assist with the coordination of Porters, Drivers and Security Staff according to Guest needs and company procedures;
• Assist with the process of the opening operations of the day of the hotel;
• Assist with the supervision of the closure of all the outlets (restaurants, bars, spa, boutiques, etc.);
• Assist with the process of the daily reports to the administration and other main departments of the hotel;
• Assist our Guests with all the room service requests with the cooperation of bar/restaurants staff, and porters and security staff, when available.
Requirements
• Fluent in Italian English. French or a third language is a plus
• Strong interpersonal and communication skills;
• Good knowledge of the Region and products;
• Confident with software such as Microsoft Office, Excel, etc.
Inviare cv via email.
Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.