Front Office Agent Turnante

Regione: Campania - Italia
Località: Ravello
Data pubblicazione: 24 Agosto 2023
Ravello Campania - Italia

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The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate about service and willing to grow professionally. He/She works closely with our guests while they are on property to discover their preferences and how they want to feel, creating tailored recommendations.

Reports to Front Office Manager

Main duties & responsibilities:

Fulfil Front Office operations, according to the company policies, standard and procedures, maintaining high standards at all times;

Responsible for cash accounting (payment of guest bills)

Assist hotel guests with itineraries and or recommendations for dining and activities

Communicate all relevant guest and group activity to proper internal parties

Handle reservation inquiries and relative requests, communication (Concierge emails, phone, chat)

Anticipate Guests’ needs and handle Guests’ complaints

Responsible for night shifts during Night Auditor day off: He / She will cover night shift twice a week

Complete Night Shift checklist:

Ensures that all relevant communications will be processed correctly

Ensures that all Guest details are correctly collected

Run End of Day process and complete all relevant day closure accounting checks

Run daily reports

Run monthly reports

Soft skills:

Effective communication: he/she communicates clearly and appropriately (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He/she uses and interprets non-verbal behaviors to enhance understanding.
Emotional intelligence: he/she shows the ability to control and express one’s emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjusts one’s style to the needs of the audience.
Collaboration: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/ herself.
Drive results: he/she demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and takes ownership of one’s tasks and responsibilities.
Adaptability: he/she identifies when a different approach is needed and offers a solution. He/she deals with multiple tasks and alters behaviour / priorities as changes occur and remains calm under pressure
Global perspective: he/she is curious and respectful of all cultures and looks to learn from them. He/she treats each other with respect and inclusiveness regardless of position, level or background.


Professional experience preferably at international level in the same role

Demonstrate a passion for attention to detail and excellence

Manage time effectively in order to meet LQA standards requirements

Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher)

Excellent communication skills

Fluent in English and Italian

Possess a courteous and professional telephone manner

Preferred knowledge of LQA and Forbes standards

Preferred knowledge of PMS Infor HMS and Alice Concierge systems but not required role

We offer:

Seasonal Labour contract according to C.C.N.L. Settore Turismo

Complimentary nights worldwide as per Belmond Discovering policy

Employee discounts and Friends and Family rates across Belmond worldwide as per Belmond Discovering policy

Learning & development activities

Career opportunities within Belmond

Complimentary meals on duty

Uniforms dry cleaning

Lodging and residence cleaning for non residents

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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