Front Office Agent
Il Sereno Hotels is a collection of luxury boutique hotels situated in St Barths and Lake Como.
A fantastic opportunity has arisen for our locations in Lake Como, Il Sereno Hotel, member Leading Hotels of the world, 1st Hotel in Italy and 1st Hotel in Europe for Travel and Leisure.
The front desk department is looking for an enthusiastic and self-motivated Front Office Agent to join our team for the summer season 2022.
Main duties will be
• answering guest’s inquiries
• managing check in/check out and rooming
• conducting site inspections
• providing support to all the hotel departments
• Greet and welcome guests
• Answer questions and provide information
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Keep updated records and files
The ideal candidate is eager to work in a dynamic environment, want to improve his/her career in the luxury hotel industry.
We request:
• Previous experience in luxury hospitality
• Fluency in English. Other languages are a plus.
• Possess the ability to work under pressure
• Strong organizationall skills
• Enthusiasm in delivering service excellence and ability to understand guest’s needs
• Attention to detail and a team player
• Knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
• Proactive, self-driven, confident and independent individual
• Knowledge of LQA standards
To apply please send you CV and Cover letter to email.
Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.
