Front Desk Agent
Il Sereno – 5 Star Hotel, part of LHW based in Lake Como area is looking for a Front Desk Agent.
The ideal candidate will have a friendly and easy going personality, able to interact with guests and satisfy their requests. A customer-oriented approach is essential.
* Keep front desk tidy with all necessary material (pens, forms, paper etc.)
* Greet and welcome guests
* Answer questions provide information
* Answer all incoming calls and redirect them or keep messages
* Receive letters, packages etc. and distribute them
* Keep updated records and files
* Familiarity with office machines and knowledge of MS Office (especially Excel and Word)
* Proficient in English (oral and written)
* Strong communication and people skills
* Good organizational and multi-tasking abilities
* Problem-solving skills
* Good knowlegde of LHW stantards
* Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.
* Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues.
* Offer a personalized service to all of our guests upon check-in and check-out whenever needed.
Send your CV via email.
Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.