Front Desk Agent

Hotel Danieli, Venezia
Azienda: Hotel Danieli, Venezia
Veneto
Regione: Veneto - Italia
Venezia
Località: Venezia
Data pubblicazione: 15 Giugno 2022
2022-06-15
Venezia Veneto - Italia
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The Hotel Danieli, a Luxury Collection Hotel, part of Marriott International, is currently looking for a Front Desk Agent.

It is a seasonal, full-time role (40-hour working week).

This a great opportunity to work one of the most famous hotel in the world. A patrimony of Venetian excellence, Hotel Danieli dominates the lagoon steps away from the Bridge of Sighs and St. Mark’s Square. The palatial atmosphere of the hotel house a rich collection of precious art and antiques artfully blended with contemporary comforts to indulge the wishes of cultured global travelers.

What we offer

Professional career progression at international level in 7300 Marriott hotels
Learning and development opportunities online, on the job and in class
Discounts on hotel rooms, gift shop items, food and beverage
Experienced management & motivated and engaging colleagues
Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program
Canteen service and uniform

The impact you’ll make

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

What you’ll do

Process guest check-ins, assigning rooms and activating room keys
Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
Answer, respond to and process all guest calls, messages, questions or concerns
Give guests information and directions regarding property and local areas of interest
Process check-outs and resolving any disputed charges
Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques
Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
Follow Standard Operating Procedures and brand identity guidelines at all time

What we’re looking for

Great storytelling skills in English and at least intermediate Italian (both writing and speaking)
Previous Front Office experience is a big plus
Understanding of rooms operations and luxury hospitality
Ideally, technical knowledge of Micros and Opera
A warm, people-oriented demeanor and a team-first attitude
Positive outlook and outgoing personality
Flexibility, problem-solving skills and multi-tasking ability
The ability to stand, sit or walk for extended periods of time across a work shift

Explore our very big world

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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