Front Desk Agent

Borgo Pignano
Azienda: Borgo Pignano
Italia
Regione: Italia - Toscana
Volterra
Località: Volterra
Data pubblicazione: 9 Novembre 2021
2021-11-09
Volterra Italia - Toscana
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Borgo Pignano, a 750 acre private estate hidden away in the hills and valleys of Tuscany whose ethos is a commitment to slow food, slow living and sustainable organic farming, is looking for an engaging and proactive FRONT DESK AGENT for the months from March – October 2022.

Main Responsabilities:
-Ensure smooth and efficient check-in and check-out operations
– Compute all guest billing, accurately post charges to guest rooms and house
– Efficently assist guests with queries, restaurants ans experiences reservations
– Take good note of guests’ feedbacks, ensure that guests’s complaints are always addressed to the department head
– Prompt follow up and resolution of customer queries
– Complete and maintain any report requested by management
– Always be supportive to colleagues and Hotel Management

Requirements:
– At least 2/3 years in the same position
– Think 5 stars and work in a professional and friendly manner
– Team player
– Eye for details
– Customer service orientation
– Warm personality
– Passion for service, courtesy and discretion
-Emotional Intelligence: he/she demonstrates sensitivity to the needs and emotions of guests and collegues and shows the ability to control and express ones emotions
– Well groomed and good communication skills
– Excellent knowledge of English and, preferably, of a second foreign language
– Knowlwdge of Opera PMS
– Respect for nature and for values that the earth represent
– Own car

Benefits: Shared accomodations and meals

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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