Front Desk Agent
Glamore Group is looking for talented FRONT DESK AGENT for The Glamore Milano Duomo, a Five-Star Hotel in the centre of Milan.
General
The ideal candidate has a higher degree, preferably in Tourism, Hospitality Management or Business Administration. She/he has developed at least 3 years of experience as Front Office Agent in Five-Star Luxury Hotels.
• Very good command of English and Italian (spoken and written)
• General knowledge of hotel departments
• Excellent guest service skills
• Knowledge of computer programs utilized in property management
• Knowledge of Opera Cloud PMS will be considered a plus
• Able to work a flexible schedule, including weekends and holidays
• Must be able to stand for an eight-hour shift
Job Specific
• Welcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests
• Obtain necessary credit and payment information from guests
• Provide check cashing and foreign currency conversion for hotel guests
• Coordinate with other hotel departments to satisfy guest requests
• Provide detailed information about hotel facilities and operating hours
• Sell rooms in accordance with Front Desk sales strategies
• Receive and transmit guest messages
• Perform check-out and cash handling activities
• Maintains clean and excellent condition of Front Desk area
• Maintains proper stock of all supplies in Front Office
• Executes emergency procedures in accordance with hotel standards
• Attends all appropriate hotel meetings and training sessions
• Is polite, friendly, and helpful to guest, employees and management
• Promotes and applies teamwork skills at all times
• Complies with all hotel standards, policies, and rules
• Complies with safety regulations and procedures
• Remains current on hotel information and changes
Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91 e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.
Si autorizza il trattamento dei dati personali presenti nel curriculum vitae inviato, ai sensi del Decreto Legislativo 30 giugno 2003, n. 196 e del GDPR (Regolamento UE 2016/679).
Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.
