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Food & Beverage Guest Service Manager

Domina Coral Bay Hotel, Resort & Casino
Azienda: Domina Coral Bay Hotel, Resort & Casino
Regione: Estero - Egitto
Sharm el-Sheikh
Località: Sharm el-Sheikh
Data pubblicazione: 8 Ottobre 2021
Sharm el-Sheikh Estero - Egitto

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Domina Coral Bay Hotel, Resort & CasinoSharm el-Sheikh, Egypt

Food & Beverage Guest Service Manager

Her/his main function will be to plan, organize and direct the work of the employees in the Hotel`s Restaurants in order to ensure maximum guest satisfaction.

Main responsibilities
• Organize table reservations, welcome and greet guests and offer advice about menu;
• Manage good public relations, handle complaints, concerns or special requests from guests.

To perform her/his function the candidate will:
• ensure the highest level of guest satisfaction;
• pay attention to client comments and suggestions and promptely take all required corrective measures;
• have knowledge of the menu in order to give suggestions, advice on changes, etc…;
• check restaurant cleanliness and set-up before each service;
• ensure a clean and tidy restaurant at all times;
• ensure the restaurant is sufficiently manned for breakfast, lunch and dinner;
• ensure the buffet counter is being kept perfectly clean all times and functions without problems;
• in cooperation with HR, develop initial and on the job training programs and make sure that the skills with the employed personnel are in line with their tasks;
• ensure the team has thorough knowledge of the menu including method of preparation, food presentation, specials of the day, etc…;
• make sure all employees in the restaurant are perfectly groomed and have a clean and tidy uniform;
• have regular meetings with her/his team and ensure that any grievances and problems are timely solved;
• motivate the team to express their potential.

• Previous experience in F&B as Chef de Rang and /or F&B Supervisor;
• High level of hospitality and customer service culture;
• Dynamic and very friendly;
• Italian mother tongue, fluent in English.

The position is based in Sharm el-Sheikh, Egypt.

Please apply via email- ref.: F&B GSM

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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