Executive Housekeeper
The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting for an Executive Housekeeper.
This is a great opportunity to work in a place of exceptional art and elegance, where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service, a delectable culinary experience and an intimate wellness haven. The reference point for the world’s elite at international city events such as the Biennale, Carnival and the Venice Film Festival.
The role
The Executive Housekeeper reports directly to the Director of Rooms. Is responsible for the daily shift operations of Housekeeping, and Laundry services. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Ensure that Brand standards are met through the effective training. Completes inspections and holds people accountable for corrective action. Ensures guest and associates satisfaction while maintaining the operating budget.
Education and Experience required
Degree from an accredited university in Hospitality Management, Business Administration and at least 3 years’ experience in the housekeeping or related professional area.
What we offer
- Professional career progression at international level in 8000 Marriott hotels
- Learning and development opportunities online, on the job and in class
- Discounts on hotel rooms, gift shop items, food and beverage
- Experienced & motivated management Team
- Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program
- Canteen service and uniform
Core work activities
Managing Housekeeping Operations
Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
Obtains list of rooms to be cleaned immediately and list of prospective check-out or discharges to prepare work assignments.
Ensure all brand standards are followed.
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
Supports and supervises an effective inspection program for all guestrooms and public space.
Inventories stock to ensure adequate supplies.
Ensures, ordering, all employees have proper supplies, equipment and uniforms.
Holds daily and monthly departmental meeting.
Attends regular operational meetings to ensure effective coordination and cooperation between departments.
Works effectively with the Engineering department on guestroom maintenance needs. Ensure that furnishings and installations are in good condition.
Managing Departmental Costs
• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
Ensuring Exceptional Customer Service
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Conducting Human Resources Activities
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Manages the interviewing and hiring of team members.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates as needed in the investigation of employee accidents.
• Participates in employee progressive discipline procedures.
What we’re looking for
- At least intermediate Italian and English
- Previous housekeeping management experience – 3 years
- Understanding of rooms operations and luxury hospitality
- Ideally, technical knowledge of Opera
- Reliability, Motivation, attention to details
- Strong passion for luxury housekeeping standards and procedures
Marriott International applica una politica di pari opportunità. Crediamo nel valore di una forza lavoro diversificata e promuoviamo una cultura inclusiva che mette le persone al primo posto. Ci impegniamo a non operare discriminazioni in base a qualsiasi caratteristica personale protetta dalla legge, come disabilità o condizione di veterano, o dalla normativa vigente.
Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.
