Executive Housekeeper

San Clemente Palace Kempinski Venice
Azienda: San Clemente Palace Kempinski Venice
Regione: Veneto - Italia
Venezia (VE)
Località: Venezia (VE)
Data pubblicazione: 9 Luglio 2024
Venezia (VE) Veneto - Italia
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San Clemente Palace Kempinski Venice is located on the private island of San Clemente, only ten minutes away by complimentary boat from Piazza San Marco. A proud member of Leading Hotels of the World, this exclusive retreat guarantees peace, tranquillity and privacy with its 190 rooms and suites overlooking the lagoon or the centuries-old park. Its three restaurants offering exceptional interpretations of iconic Italian and Venetian cuisine, the hotel’s proximity to Venice, and the unique combination of conference rooms and outdoor areas, make San Clemente Palace the perfect choice for outstanding events and weddings.

JOB TITLE: Executive Housekeeper
DEPARTMENT: Housekeeping
HOTEL / UNIT: San Clemente Palace Kempinski Venice
REPORTS TO: General Manager / Rooms Division Manager
NATIONALITY: Eligible for a working permit in country of hire

EDUCATION: Equivalent of a College Diploma in any related field such as Administration or Hotel Management.

EXPERIENCE: To fill the position, one of the following is required:

3 to 5 years experience in a housekeeping senior management position
Preferably in a five star hotel.

LANGUAGE: Ability to work and communicate in a multinational environment:

Italian language – excellent oral and written skills
English – excellent oral and written skills
Additional language – beneficial

COMPETENCIES: Include the skills the candidate must have to fill this

o Operational knowledge of housekeeping equipment and machine, including washing machine, dry-cleaner, pressing machine.
o Knowledge on how to clean different fabric materials
o Knowledge of chemicals

COMPETENCIES: Computer literacy adapted to the field of training:

Knowledge of Opera PMS
Microsoft Office Applications

CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

People Oriented
Passionate for European luxury
Excellent communication and interpersonal skills with superb presentation and grooming
Strong management skills and ability to inspire those in others
Experience in revenue management would be an advantage
Analytical and problem solving skills and execution of work

The incumbent in this position is responsible for managing the Housekeeping Department in order to ensure the highest standards of upkeep, hygiene and cleanliness of the Hotel, including all Guest rooms, public area, food & beverage outlets, banquet facilities and back of the house.
Closely monitors all processes related to ensuring high level of housekeeping services provided to the guest is timely and defect free.


The job of Executive Housekeeper is executed satisfactorily when:

1. Revenues, Expenses and Profit are closely monitored and budgeted figures (over)-achieved.

2. Hygiene standards are strictly monitored and followed.

3. LQA (Leading Quality Assurance) audit results are 85% and above.

4. CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.

5. ESS (Employee Satisfaction Survey) results are 75% and above.

At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities.

The Executive Housekeeper fulfils their role as a Talent Development Ambassador when:

1. They actively support and implement Talent Development initiatives as a part of their daily activities.

2. They identify Training talents in their department and throughout the hotels as per below definition* and actively support their career development.

3. They support and initiate transfer, cross exposure and task force assignments for their team.

4. They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans.

5. They recruit and select potential talent according to the Company’s current and future hotel, regional and worldwide needs including conducting interviews for positions in their department and their region.

*A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can be promoted to the next level. Mobility is what makes this person a Kempinski Talent.


I. Lead the Housekeeping Department by developing and implementing departmental objectives in line with the hotel business objectives.

II. Supervise housekeeping operations such as cleaning and maintenance whilst ensuring compliance with all housekeeping policies, procedures, standards and satisfaction of guests’ needs.

III. Inspect all areas and take corrective measures in order to meet Kempinski Standards in terms of cleanliness, maintenance and supply.

IV. Develop, implement and continually review the policies, procedures, practices and standards.

V. Select, train, develop, schedule and manage the performance of direct and indirect subordinates to ensure the efficient running of housekeeping operations.

VI. Manage linen inventory and guest supplies and the ordering of supplies as necessary to meet quality standards and hotel business needs.

VII. Coordinate housekeeping duties with various departments such as Front Desk, Engineering, Sales and Marketing and Food & Beverage to ensure that all guestrooms and public areas are clean and well maintained in a timely and efficient manner.

VIII. Participate in all refurbish and renovation projects planning, execution and final set up including snag lists.

IX. Prepare the annual budget and manning guide and manage the housekeeping department within budgetary guidelines.

X. Coordinate and review contracts, including plants rental, Window cleaning contracts, Night cleaning contract, marble manganese contract, pest management contract, Room cleaning contract, flowers and decoration contract, and ensure compliance by both parties.

XI. Participate in the planning of hotel decoration for special functions and festive seasons and organize the necessary actions.

XII. Manage the performance of the flower shop and valet shop to meet high quality standards and business results.

XIII. Keep abreast of all new equipments and cleaning products and evaluate their quality, maintain knowledge of local competition and housekeeping industry trends.

XIV. Accomplish a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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