Deputy Hotel Manager

Borgo Santo Pietro
Azienda: Borgo Santo Pietro
Italia
Regione: Italia - Toscana
Chiusdino
Località: Chiusdino
Data pubblicazione: 15 Maggio 2024
2024-05-15
Chiusdino Italia - Toscana
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Located in the heart of the Tuscan countryside, Borgo Santo Pietro is a 5-star luxury boutique hotel that includes: “Saporium”, a Gourmet Restaurant, and “Trattoria sull’ Albero”, a restaurant with typical Tuscan cuisine revisited with home-grown products, a holistic spa, a range of organic skincare products, a Satori custom yacht and an extensive farm

We are looking for a Deputy Hotel Manager who will be responsible for assisting and deputising for the manager in all processes related to the day to day running of the hotel.

Key responsibilities:

  • Deputising for and assisting the Manager to manage all aspects of the hotel, including occupancy, food and beverage and events/banqueting
  • Assist the Manager to manage sales and marketing, housekeeping, front desk (reception and concierge), food and beverage, Chef/kitchen, leisure, human resources, accounts
  • Maintaining high standards of service quality
  • Assist the Manager in ensuring sufficient team members at all times and within agreed budgets
  • Quality control of all aspects including hygiene and health and safety
  • Contribute to training and development of the hotel team
  • Understand all aspects of hotel services and management and to assist the Manager to train the hotel team to enable them to confidently deal with customer queries etc
  • Manage customers’ expectations and resolve with all queries

Day to day responsibilities:

  • Deputising for and assisting the Manager to manage the day to day running of the hotel and its services
  • Assist the Manager to manage and co-ordinate with other department heads
  • Quality management of hotel services
  • Deputising for and assisting the Manager to investigate and resolve customer complaints
  • Supervise, manage and direct the overall performance of the hotel team
  • Assist the Manager in recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all hotel team members to ensure targets are met
  • Maintaining accurate records and accounts as required and reporting as agreed
  • Set an example for team members of commitment, work ethic and behaviour
  • Responsibly use resources and control expenses to operate within budgetary controls
  • Adhere to all organisation policies and procedures

Requirements:

  • Hospitality degree or similar
  • Fluency in English and Italian
  • Minimum 3 years of experience in this type of job role
  • Good understanding and proven ability of the hotel business and management
  • Leadership with ability to assist in driving and developing a hotel team
  • Excellent analytical, interpersonal, organisational and communication skills
  • Project management skills
  • Ability to work under pressure

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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