Deputy General Manager
NH Italia is part of the NH hotel Group which, with its 353 hotels, is present in 32 countries. With the entry in Minor Hotel Group, since December 2019 the level of internationality has increased further, reaching up to more than 600 hotels around the world in 55 countries.
With 59 hotels, approximately 8,250 rooms and about 450 meeting rooms in 26 cities, NH Hotel Group – Italy is the leading chain in the national market able to meet the needs of business and leisure customers.
NH Hotel Group Italia offers its guests 6 categories of hotels: NH Hotels, modern and functional urban hotels, a perfect mix of comfort, service and strategic locations but with affordable rates; Avani, a millennial-minded brand that balances design and functionality, excellence in service and attention to detail; NH Collection, premium hotels located in the most attractive locations of the main cities and with a level of service that will surprise guests; nhow, unconventional design hotel with a unique personality, with a strong link to the city in which it is located and whose experience it knows how to bring to life; Tivoli, luxury hotels inspired by timeless spaces distinguished by an elegant style and located in strategic locations around the world; and Anantara, a luxury hospitality brand for modern travellers that offers personal experiences in the world’s most exciting destinations.
NH HOTEL GROUP is looking for a Deputy Manager for some of our prestigious properties in Milan.
The ideal candidate has a higher degree, preferably in Tourism, Hospitality Management or Business Administration. S/he has developed at least 5 years of experience as Head of Front Office and/or F&B and/or Meeting Department in Luxury Hotels. Knowledge of LQA standards will be considered a plus.
Her/his main functions are:
- Support the General Manager in managing and coordinating the hotel team, promoting their potential growth and their motivation.
- Make sure that all the services are distributed in observance of the highest quality standards.
- Supervise and support all the Heads of Department in order to fulfill the best results.
- Identify commercial opportunities, contacting with potential clients of the local market.
- Develop the products and the services that the hotel offers.
- Monitor the principal Competitors in order to identify possible best practices.
- Support the General Manager in analyzing the operations reports and management hotel accounts, studying the different parameters as well as their evolution.
- Aiding the General Manager in all economic and financial procedures primarily Forecast and Budget, guarantee the observance of the different defined corporate policies
- Ensuring compliance with sanitation, hygiene, health and safety legislation, organisational and quality requirements and working policies and procedures
- Supervise and control the Outsourcing company for Housekeeping, making sure the rooms and common areas are cleaned properly. That all Anantara Standards are upheld
- Daily, Weekly and Monthly control of financial and operation reports ( Rooms Reconciliation, – Cash Handling, F&B Cash and manuals, Physical Inventory, FO manuals, Corporate Credit Policy, etc.)
- Interaction with clients, staff, providers, HQ and audit
- Creating a synergy with the meeting and sales team (inhouse and HQ) in order to bring new business and increase the confirmation ratio of the requests ( Site inspections, in house events…..)
- Set an example for team members for commitment and ethic work
Very good command of English and Italian (spoken and written) is required, in addition to the knowledge of the Office package (especially Excel) and of the Revenue Management. Other languages are appreciated.
The ideal candidate has great analytical skills, strategic thinking with a strong drive for customers, commercial initiative, multitasking skills.
Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.
