Cluster Reservations Agent

Six Senses is seeking a passionate and detail-oriented Cluster Reservations Agent responsible for efficiently managing reservations across multiple properties. The role is key to delivering personalized service that reflects the brand’s core values of wellness, sustainability, and emotional hospitality.

Vision
Promote the Six Senses mission of helping people reconnect with themselves, others, and the world. Uphold the brand’s core values of sustainability, crafted experiences, and emotional hospitality.
Support the integration of wellness programs such as Sleep with Six Senses, Eat with Six Senses, and Grow with Six Senses into the reservations process. Encourage mindful guest interactions and help implement sustainable practices aligned with the company’s environmental goals, including waste reduction and the elimination of single-use plastics.

Key Responsibilities
• Process and manage room reservations efficiently and accurately.
• Handle group bookings, special requests, and room allocations.
• Maintain reservation systems and generate regular reports.
• Support occupancy and rate strategies.
• Keep guest profiles up to date and accurate.
• Promote and upsell resort, spa, and dining experiences.
• Ensure proactive and professional communication with guests and partners.
• Adhere to Six Senses’ wellness, sustainability, and operational standards.

Skills & Qualifications
• Diploma or degree in Hospitality Management or related field.
• Minimum one year of experience in reservations or a similar luxury hospitality role.
• Excellent organizational, communication, and computer skills (MS Office, PMS, GDS, CRS).
• Fluent in English; additional languages are an advantage.
• Passionate about wellness, sustainability, and guest satisfaction.
• Professional, courteous, and proactive team player.
• Valid European nationality or work permit required.

The Opportunity
This role offers the opportunity to contribute to the success of three iconic Six Senses destinations, supporting operational excellence and delivering exceptional guest experiences rooted in wellness and sustainability.
Six Senses is an equal opportunity employer, committed to diversity and inclusion across all employment practices.

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

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